Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Your agent was very helpful and patient
Your agent was very helpful and patient
Insurer: MetLife
By: Kathryn
Have been amazing to work with
Have been amazing to work with
Insurer: MetLife
By: customer
She is nice to help with animals
She is nice to help with animals
Insurer: Pumpkin
By: Abraham Orlando
Bad Billing Practice
I should have trusted that no publication had Nationwide listed in their top companies for pet insurance. Received a notice that my plan was not going to be renewed. I took that as policy would not be renewed. They AUTO-enrolled me in a new plan that was twice as expensive. Didn't notice until 4 months in that payroll deductions were still coming out. Even with no claims during the time with the new plan, they wouldn't back date my cancellation and kept payments until the cancellation date of today. Stay away.
Insurer: Nationwide
By: Tess Harrson
I was able to obtain a quotes and issue…
I was able to obtain a quotes and issue my fur babies policy in minutes! My agent Rosa was also very polite and professional
Insurer: Prudent Pet
By: Rosa M Luna
Financial support when needed most!
Nice to be able to make the best decision for my girl’s care with the support of Pumpkin behind me!
Insurer: Pumpkin
By: Denise
The app makes submitting claims so easy…
The app makes submitting claims so easy and takes no time at all. I think it makes the whole process stress free! Thank you for allowing us to have easy and instant results.
Insurer: Trupanion
By: Danielle
Convenient. Unless they decide not to cover your procedure
Appreciated the ease of direct to vet pay during my cat's emergency. However, I was very dissatisfied with the refusal to cover a (expensive) sedated diagnostic procedure because Trupanion unilaterally decided to categorize it as a non-covered visit/exam fee, despite multiple calls from the vet's office trying to explain to them that it was a PROCEDURE not an exam. Disappointing.
Insurer: Trupanion
By: CC
I submitted my claim and I got a very…
I submitted my claim and I got a very quick response as well as my claim processed very quickly Thank you !!
Insurer: Spot
By: EVELYN