Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Excellent service
Excellent service! After and almost $3000 emergency, we received reimbursement within days. This is my first time ever using pet insurance and I am beyond thrilled with how everything was handled. We were reimbursed exactly as much as we had expected.
Insurer: Spot
By: Wren
Great customer service
Speaking to a representative was very helpful. They answered all my questions, were patient and courteous. I have already recommended Spot Pet Insurance to friends.
Insurer: Spot
By: Lana Alliott
BOGUS PREEXISTING CONDITIONS
We have 2 policies right now with MetLife pet insurance. Our first policy with our 5 yr old dog has had no issue to speak of. A few denials that weren’t denials but with a call to customer services it’s fixed no problems. But our newest policy with our new puppy has been very disappointing so we are changing her to a different company. As soon as we got the puppy the breeder said they she gets sick in the car so when I took her to her first vet appt we hadn’t started her insurance yet. In a conversation with the vet I mentioned that the breeder said she may get carsick and we had a long road trip planned for a few months later. So the vet said right before the trip they could giver her cerenia to help with that. Fast forward 2 months, she is now covered with MetLife and thy prescribed her cerenia just in case. When I submitted it to MetLife they denied it for a preexisting condition. I called them and they said it’s because I mentioned it to the Dr in passing and now that’s it’s in her notes she has a preexisting condition. So now every time she is prescribed cerenia for anything they will not cover it and possible other stomach issues because they have her with a colitis preexisting condition for possible car sickness. The vet sent a letter explathe conversation and they still Denied it and she’s stuck with this “preexisting condition” she doesn’t even have. She never needed the cerenia because she was fine. The vet was shocked. He said he’s never heard of “motion sickness” listed as a colitis preexisting condition! It’s very disappointing and frustrating. And you can’t speak to actual people responsible for coming up with these “preexisting conditions” of course. It just is was it is. Typical insurance BS!
Insurer: MetLife
By: customer
MetLife has been AMAZING compared to…
MetLife has been AMAZING compared to Truepanion. The plans offered are better, the claims process is super easy and fast, and everything has been super smooth. Love having my pet insurance with MetLife.
Insurer: MetLife
By: Julia B.
Easy to submit claims and quick…
Easy to submit claims and quick responses from customer service.
Insurer: MetLife
By: Jessica
Yaz was helpful
Yaz was helpful, great, and informative. I’m only subtracting stars because the audio quality was horrible. The audio was very fuzzy, so it was hard to hear what Yaz was saying and I had to ask him to repeat himself many times.
Insurer: Nationwide
By: customer
Virtually all of my claims denied to to…
Virtually all of my claims denied to to assumption of pre-existing condition. I will appeal based on the actual facts and will see if Pets Best honors the claims. Claims that were paid were deposited into the wrong bank account even though the correct information appears in my on-line account.
Insurer: Pets Best
By: Michael Ibarra
Call was quick
Call was quick, answered all questions, and was able to help me with what I needed quickly
Insurer: Fetch
By: Christopher Wilcox
It was simple to file a claim online
It was simple to file a claim online. It was approved within 24 hours and the check was received within a week. It doesn't get much easier.
Insurer: Trupanion
By: Sharon