Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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The online instructions in submitting a…
The online instructions in submitting a first time claim was easy to follow and explicit on what documentation was needed to upload with the claim. I appreciated the quick response in acknowledging my claim as received, acceptance of the claim and a timeliness for claim processing.
Insurer: MetLife
By: Candace
Not happy
I sent the bills in that listed what was wrong with her. They kept asking for the Vet to forward her medical records .When they did they went by her check up report was her shots not her report that I sent about what she was been treated for, which was an ear infection. That she still has some bacteria that I am still treating her for. So if I paying for Ins. And not getting refunding then I don’t need to pay for her. I will be cancelling my policy.
Insurer: Pets Best
By: Barbara
Easy Claim Process
"I have coverage that includes paying for a percentage of Dexter's medicine. Getting reimbursed for my claim was easy to do. I just had to give Pets Best a copy of my bill. Scanning it to my computer and then send an attached copy and email it. Pets Best makes it so easy to. Thanks, Pets Best Insurance"
Insurer: Pets Best
By: Denise
You really came through helping our pet…
You really came through helping our pet who went through a very difficult time. Thank you
Insurer: Pumpkin
By: Albus
Easy, Quick Claims Process
The claim process was very easy and clear, and handled quickly. It made what was a very stressful time much less stressful.
Insurer: Fetch
By: Danielle
A very appreciative family.
Our fur babies have been under your care roughly for 3 years. Our babies have had some things happen to them that were very unexpected and very scary. The ease of your app when filing a claim has been such an easy process. Your review time for approval has been very quick and as pet owners really appreciate that. We have recommended MetLife to so many our friends. Thank you for all you do.
Insurer: MetLife
By: customer
Kevin was knowledgeable and kind.
Kevin was knowledgeable and kind.
Insurer: Nationwide
By: customer
Easiest and best coverage around
I’ve been a customer before there were a lot of options and before the cost of veterinary care was crazy, and I’m really glad I chose Nationwide early on. Many of the online platforms UX are the same, but don’t confuse that with excellent coverage like Nationwide. Nationwide offers more tiered options, quicker turnaround on reimbursements, and wellness coverage, which many other companies do not. I’ve periodically cross compared coverage and costs, and Nationwide far exceeds other companies. I haven’t used their free 24/7 online vet yet (thankfully), but it’s nice to know it’s there so I don’t have to sit in an ER for hours for less urgent issues. I have three dogs so it’s not inexpensive, but the wellness visits coverage covers 1/2 of my annual payments, and one emergency visit puts me at the same annual cost, plus peace of mind for any unexpected major medical costs. I’ve only had to call once regarding coverage and the costumer service rep was very nice, taking the time to go over the explanation of benefits. Overall, I give them a 5/5.
Insurer: Nationwide
By: alexis durlacher
Do not get coverage with them
Do not get coverage with them. My cat came home from the shelter with some sneezing I went to the vet and it was all good but that was before the policy period. However a month later he had some cough and there was nothing to do with the first time so embrace decided to rule in their own favor and say that was pre existing and I would have to wait a whole year to claim cough again. Totally stupid company, I do not recommend AT ALL. It’s absolutely ridiculous to claim that any sneeze and cough is now pre existent I would rather pay out of my pocket than pay money for a scam company on top of paying out of pocket bc you will have to do that anyways. I will be more than happy to call on Monday to cancel my policy. Go with spot insurance.
Insurer: Embrace
By: Gabrielle Da Silva
Melody was very patience &…
Melody was very patience & knowledgeable. Made sure I understood my policy and took the time out to go over every detail. Her service is the reason why I decided not to cancel & added another pet policy.
Insurer: Nationwide
By: La’Kenya