Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Lucky Hikk
Always polite and efficient
Insurer: Trupanion
By: Susan
No troubles at all and no hassle payout
No troubles at all and no hassle payout
Insurer: Trupanion
By: Chris J
Jackson¡¦s Journey
Excellent customer service! The staff has always been kind, compassionate and knowledgeable. SInce June 2020 my fur baby has gone through some pretty serious health issues and Trupanion has been they¡¦re every step of the way. Thank you
Insurer: Trupanion Canada
By: Moreen
I chose an 8 because it is my first day signing up with Trupanion so I have yet to get the full experience.
I chose an 8 because it is my first day signing up with Trupanion so I have yet to get the full experience. As of right now, it's been a breeze. Super easy and every time I need help they are really nice, very helpful and always available.
Insurer: Trupanion Canada
By:
Great service
Your customer service person, on the phone was excellent. His name was Christian. Informative, polite, personable with a wonderful telephone manner.
Insurer: Trupanion Canada
By: Heather
From day one Trupanion has been extremely helpful!
From day one Trupanion has been extremely helpful! In all honesty I wish you offered insurance for humans! Any phone call or experience I've had has been nothing but pleasant even under very stressful situations when it comes to problems or any medical issues I've had with my fur baby! I have yet to speak to someone who doesn't ask you my Carter is doing and before a surgery or medical procedure understanding my stress and taking the financial stresses away by starting a pre-approval claim so everything becomes easier and I could just focus on getting Carter better! This is definitely a company I don't dread calling even when the circumstances are a bit dreadful!
Insurer: Trupanion
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