Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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They help me!
An insurance company that cares, I didn't expect that. They are very professional and by that I mean they answer all emails promptly and let you know when you claim is received, processed and when you can expect to receive your payment. They then follow up and inquire how your pet is doing. They are a pleasure to work with.
Insurer: Healthy Paws
By: Ralph
Wonderful things said about Trupanion is why I picked it.
Wonderful things said about Trupanion is why I picked it. The customer service is extraordinary.
Insurer: Trupanion
By: Diana
Healthy Paws Insurance is reliable and has saved us so much money in veterinary bills!
I could not be more pleased with Healthy Paws Insurance. I carry this insurance on both my Maltese and have never had any problems. A few times I have called them to ask questions and everyone is knowledgeable and polite. My claims have been handled in a timely manner. I have even received email inquiries as to how my pet is doing after a sick visit with the vet!
Insurer: Healthy Paws
By: Donna
Molly's clsims
Healthy Paws insurance was awesome! They processed my claim very quickly so I was able to concentrate on Molly and not worry about the the surgery cost. I highly recommend healthy paws.
Insurer: Healthy Paws
By: Anita
Top Notch Care and Service
I highly recommend Healthy Paws Pet Insurance to anyone who is looking for the very best insurance for their furry friends. This company is top notch and not only provides the best insurance coverage but also the absolute best service hands down. I have been using Healthy Paws since 2016 when the insurance company I had for my dog, Waylan wouldn't pay his claims after he was diagnosed with a rare platelet issue. I did some research on various insurance companies and found Healthy Paws to be the best. They not only took on all his claims going forward but paid them at 70% and didn't asked twice in regard to any other medical issues he had going forward. In July of this year Waylan passed away and I was so touched by the way Healthy Paws reached out to me not only via email but also with a sympathy card that truly showed they cared about my special little friend. In September of this year I was fortunate enough to be blessed and grateful once again that I have Healthy Paws as insurance for my furry cat friend, Julian. He became very sick and within a week ended up three days in the Urgent Care undergoing various tests and treatments to find out why his liver values were so high and to get to the bottom of why he wasn't eating. He recovered nicely while in Urgent Care and came out with a feeding tube but to my surprise and the doctors as well, he was eating on his own again three days after being released from the Urgent Care. The bill for his treatment was over $4200.00! Even without pet insurance I would have found a way to pay for his treatment but without missing a step Healthy Paws reviewed his treatment chart and medical records paying 90% of his bill +/- his exam, food and natural medicine treatments. They also followed up with me via email twice to make sure he was recovering and still responding to treatment. I felt it was time to write a review about Healthy Paws and all the great things they have done not only for my pets but for me as well!
Insurer: Healthy Paws
By: Myklos
Great service
It was very easy to make the claim and response time was very quick
Insurer: Trupanion Canada
By: Connie
Fast efficient complete!
Fast, efficient, complete!
Insurer: Trupanion
By: Michele