Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very Easy Claim Process
I have been pleased with Healthy Paws. The enrollment process was very easy. Our cat had respiratory issues that required several vet visits, x-rays, blood tests & pharmaceuticals. The claims process was simple using the app. Healthy Paws needed all of her medical records to process the claims so getting that info sent over from both vets offices delayed the initial payment. Once they received the records, the claims were processed right away & money deposited to my designated account. The follow up visit claims were processed right away as they only needed the new notes. I wish I had gotten this insurance on my dog when he was a puppy. I have learned my lesson. I will add new pets to this policy as they come home.
Insurer: Healthy Paws
By: Jas
They have always been helpful easy to get hold of and process invoices quickly and painlessly
They have always been helpful, easy to get hold of, and process invoices quickly and painlessly
Insurer: Trupanion
By:
Trupanion staff are always super helpful and friendly.
Trupanion staff are always super helpful and friendly. Thank you all for what you do!
Insurer: Trupanion
By:
Investigating my claim
At this time I have only submitted one claim to Trupanion. So, I’m on the fence right now as to whether not I’m going to keep them. After submitting the claim they immediately denied it and stated that they do not cover the initial appointment and they do not cover diagnostics. I contacted them by phone and was told they do cover diagnostics! As far as not covering the initial appointment how would I find out what the issue is with my dog if I don’t have an initial appointment... they then sent me emails stating that they were investigating the claim to make sure that it wasn’t an existing claim. After contacting them on the phone 2 times, answering all of their questions and sending all the same information to them and explaining the situation to them and then repeatedly telling me that they were going to investigate the claim, making me feel like a liar! So, I am on the fence and deciding whether or not I’m going to continue with them and allowing them to take money out of my account every month or just put the money aside for my dog issue.
Insurer: Trupanion
By:
Employee Julie was very helpful & pleasant. Explained everything throughly
Employee Julie was very helpful & pleasant. Explained everything throughly
Insurer: Trupanion
By:
Excellent customer service
Excellent customer service
Insurer: Trupanion
By:
I have been totally impressed with the service ??
I have been totally impressed with the service ??
Insurer: Trupanion
By:
Krista provided wonderful caring customer service
Krista provided wonderful caring customer service
Insurer: Trupanion
By: