Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


December 24, 2020

Great company!

Having Trupanion is one of the very best decisions I made for my dogs. The claim process is easy and quick, and it has paid for itself. Excellent service!

Insurer: Trupanion

By:

Useful
December 24, 2020

Amazing!

Trupanion is efficient, easy to deal with and top notch. So grateful!

Insurer: Trupanion

By:

Useful
December 24, 2020

Very quick fair attentive service thank you!

Very quick, fair, attentive service, thank you!

Insurer: Trupanion

By:

Useful
December 24, 2020

Claims are so easy!

Always a good experience filing a claim, I feel it is fast! Thank you Trupanion!

Insurer: Trupanion

By:

Useful
December 24, 2020

First contact with true panino

Friendly and helpful representative who seemed genuinely interested

Insurer: Trupanion

By:

Useful
December 24, 2020

Great service!

Great service!

Insurer: Trupanion

By:

Useful
December 24, 2020

Perfect pet protection.

I have recommended Trupanion to everyone I know who has a pet. Your staff is knowledgeable and very caring. So easy to submit a claim and payment is always extremely fast. Excellent, excellent, excellent company from your policy to your staff.

Insurer: Trupanion

By:

Useful
December 24, 2020

Thank God for trupanian!!!!

I wish you could show the health insurance companies for people how to handle claims as well and with ease as your company does...thank you for always being wonderful when Lexi and I need your help...

Insurer: Trupanion

By:

Useful
December 24, 2020

Helpful rep!

My service rep was great. She was informative and helpful. But what I liked best was that my vet can submit everything directly.

Insurer: Trupanion

By:

Useful
December 24, 2020

Great service

Representative was friendly, courteous and knowledgeable. She made the enrollment process very easy.

Insurer: Trupanion

By:

Useful

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