Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I'm so happy I went with Trupanion!
I got a 30 day trial Trupanion policy with a kitten. After talking to a Trupanion representative I opted to switch my older cat to Trupanion as well. I have been beyond pleased with the customer service as well as the reimbursement for services. I now have 3 cats insured with Trupanion. 2 of my boys have had some significant health issues as well as ER visits, why does everything seem to happen on the weekends or after hours? I can't emphasize enough how convenient and FAST the reimbursement has been. I have actually received reimbursement as soon as the next day! I've contacted customer service and must say I have never had to wait on the line for a REAL person to talk to. They have always been helpful and pleasant. I recommend Trupanion to my friends and family as well. Like I said earlier, I have used the insurance for 2 of my boys. I hope I never have to use it for the other one but I know if I do Trupanion will be there!
Insurer: Trupanion
By: Patti
The BEST and QUICKEST pet insurance!
Healthy Paws has been the easiest insurance company to deal with. I wish human insurance companies were as easy and pleasant. The claims are very easy to file and I have received any reimbursement checks within a few weeks. They have excellent customer service, very helpful staff, and their prices, deductibles, and services are the best around. They have been completely reliable! I would highly recommend using Healthy Paws for your dog (or any other pet) insurance.
Insurer: Healthy Paws
By: Melissa
Excellent plan and Customer Service
I am very pleased with the coverage and customer service at Pets Plus Us. My dog had a seizure so I took him into the Pet hospital. Although they didn’t direct bill I was able to have everything submitted and be reimbursed in the time before my credit card bill came. I was very impressed with the customer service as I had many decisions to make for my dogs treatment ( it was recommended I get an MRI) so I was told about the pre-approval process that was available, although the agent was pretty sure my plan would cover it they gave me peace of mind by doing the pre-approval process first. The only thing that concerned me was that my policy was up for renewal in January ( I submitted my claim in late November) so I was expecting a slight increase but my monthly payments did go up almost $25 a month which was a bit surprising. I have never claimed before so I don’t know if that was due to my claim or not.
Insurer: Pets Plus Us
By: Shannon
Easy to
I think currently I have not had any issues with this insurance. It's easy to understand, easy to send in your request for approval for refunds . Only one thing I would like to see is the turn around time for processing submissions would be faster .
Insurer: Pets Plus Us
By: TERESA
Very Easy Claim Process
I have been pleased with Healthy Paws. The enrollment process was very easy. Our cat had respiratory issues that required several vet visits, x-rays, blood tests & pharmaceuticals. The claims process was simple using the app. Healthy Paws needed all of her medical records to process the claims so getting that info sent over from both vets offices delayed the initial payment. Once they received the records, the claims were processed right away & money deposited to my designated account. The follow up visit claims were processed right away as they only needed the new notes. I wish I had gotten this insurance on my dog when he was a puppy. I have learned my lesson. I will add new pets to this policy as they come home.
Insurer: Healthy Paws
By: Jas
They have always been helpful easy to get hold of and process invoices quickly and painlessly
They have always been helpful, easy to get hold of, and process invoices quickly and painlessly
Insurer: Trupanion
By:
Trupanion staff are always super helpful and friendly.
Trupanion staff are always super helpful and friendly. Thank you all for what you do!
Insurer: Trupanion
By:
Investigating my claim
At this time I have only submitted one claim to Trupanion. So, I’m on the fence right now as to whether not I’m going to keep them. After submitting the claim they immediately denied it and stated that they do not cover the initial appointment and they do not cover diagnostics. I contacted them by phone and was told they do cover diagnostics! As far as not covering the initial appointment how would I find out what the issue is with my dog if I don’t have an initial appointment... they then sent me emails stating that they were investigating the claim to make sure that it wasn’t an existing claim. After contacting them on the phone 2 times, answering all of their questions and sending all the same information to them and explaining the situation to them and then repeatedly telling me that they were going to investigate the claim, making me feel like a liar! So, I am on the fence and deciding whether or not I’m going to continue with them and allowing them to take money out of my account every month or just put the money aside for my dog issue.
Insurer: Trupanion
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