Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws made my dog's major knee surgery a stress-free experience!
When I found out my dog would require a major surgery, I was nervous about the large price tag. Healthy Paws had my back in so many ways. Filing the claim was as easy as uploading my emailed documents, and the customer service team was with me every step of the way. They let me know when they started the claim, which was almost immediate. The claim was processed within a few days and came back with a clear explanation of all benefits. The refund was in my bank account the next day! Afterward they emailed me to make sure I didn't have any further questions, and the check on how my dog was feeling! I wish human insurance companies were this straightforward, compassionate, and reliable!
Insurer: Healthy Paws
By: Lauren
Best Insurance I've Used
My dog had a knee operation over 12 weeks ago. Thankfully Healthy Paws covered it because other companies didn't. He is now going to physical therapy and that is covered also.The claims could not be any easier to file with the Healthy Paws app. I get updates on the process..when it is received, processed and paid and it has been at lighting speed. Healthy Paws has made it so easy that all I need to do is focus on his recovery. Their customer service people are very kind and attentive. I'm very happy I chose this company 5 years ago when we got my pup!
Insurer: Healthy Paws
By: Denise
File in seconds, results in days, reimbursement in less than a week!
I don’t know what we would have done without Healthy Paws pet insurance this year. We adopted our dog Sting just over a year ago and I didn’t even know pet insurance was a thing until I saw that it was offered as part of my benefits plan at work. Not knowing what to expect I thought we’d give it a try for awhile, probably never need it but better safe than sorry. I am so glad that we did, just a few weeks ago we were told that our pup needed a pricey surgery. It has more than paid for itself and the peace of mind I have knowing that if something unexpected happens I can file a claim in seconds, receive a response in days & reimbursement in less than a week is worth the monthly fee! Plus they reached out to check on Sting and make sure he was recovering well, it melted my heart!
Insurer: Healthy Paws
By: April
Trupanion Cares.
Trupanion is the best. They are so helpful and nice. It was so easy to file on line. They process the claim very quickly. They are always available to answer any questions. They explain everything so thoroughly. I have a Chihuahua who went through Cataract surgery and lens implantation, and a few other procedures. Trupanion was there for me. I don't know what I would have done without them. Thank you Trupanion. Mary Kaaren Fiorletti
Insurer: Trupanion
By:
Seamless Coverage
My dog had to undergo dental surgery which was really expensive and would have been a big financial hit before xmas without pet insurance. Trupanion made it super easy: while I was waiting for my dog to be picked up and the bill from the vet, Trupanion approved the charges, paid their covered share all in a span of 10 min. I was very grateful that I didn't have to pay the whole bill upfront and then submit it for reimbursement of the covered amount. It was also a big relief how quickly it was all handled. It made my experience (although traumatic for my dog) very positive. Thank you!
Insurer: Trupanion Canada
By:
newly insured
Christian was so helpful explaining the fine points of exactly what was and was not covered and the policy choices were flexible and gave me many choices. Based upon that I signed up.
Insurer: Trupanion
By:
Great customer service and pricing!
Fast, friendly customer service and great pricing
Insurer: Trupanion
By: