Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Trupanion Cares.
Trupanion is the best. They are so helpful and nice. It was so easy to file on line. They process the claim very quickly. They are always available to answer any questions. They explain everything so thoroughly. I have a Chihuahua who went through Cataract surgery and lens implantation, and a few other procedures. Trupanion was there for me. I don't know what I would have done without them. Thank you Trupanion. Mary Kaaren Fiorletti
Insurer: Trupanion
By:
Seamless Coverage
My dog had to undergo dental surgery which was really expensive and would have been a big financial hit before xmas without pet insurance. Trupanion made it super easy: while I was waiting for my dog to be picked up and the bill from the vet, Trupanion approved the charges, paid their covered share all in a span of 10 min. I was very grateful that I didn't have to pay the whole bill upfront and then submit it for reimbursement of the covered amount. It was also a big relief how quickly it was all handled. It made my experience (although traumatic for my dog) very positive. Thank you!
Insurer: Trupanion Canada
By:
newly insured
Christian was so helpful explaining the fine points of exactly what was and was not covered and the policy choices were flexible and gave me many choices. Based upon that I signed up.
Insurer: Trupanion
By:
Great customer service and pricing!
Fast, friendly customer service and great pricing
Insurer: Trupanion
By:
My interactions with Trupanion are consistently easy to navigate fair and task oriented.
My interactions with Trupanion are consistently easy to navigate, fair and task oriented.
Insurer: Trupanion
By:
No matter who helps us they are kind and helpful!
No matter who helps us they are kind and helpful! We always talk dogs; go figure!!!
Insurer: Trupanion
By:
Superior customer service.
Superior customer service. Genuine concern for animals
Insurer: Trupanion
By:
Easy form and submission process!
The form was easy to fill out and submit. Updates on my claim(s) were sent via text and emails. Quite pleased with Trupanion’s process.
Insurer: Trupanion
By:
Giant schnauzer mom
The last claim I sent in was done promptly but they did not read the receipt correctly. I had prepaid for a the yearly worm stool test but had brought my dog in for a skin rash. The denied the claim and said the annual stool test was not cover (which I am aware of) but totally missed the reason for my visit.
Insurer: Trupanion
By: