Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Insensitive
I have had this insurance for my dog for almost 15 years. My dog was euthanized on April 26, 2026 so I filed a claim. The claim was rejected because my vet did not put my dog's name on the invoice. I called customer service, and the representative was insensitive and unable to get me to someone who could help. Now I have to relive the experience of losing my dog by having to ask my vet for a new invoice. Why would I submit an invoice for euthanasia and cremation for a dog other than my own?
Insurer: Nationwide
By: D T
The customer service was very good
The customer service was very good. When they received the information from the Dr they reviewed and responded within a reasonable time. Thank you
Insurer: Embrace
By: BE
Well Worth It
We have two dogs that we rescued as puppies. We've always had PetsBest since we adopted them. Our oldest has allergies and PetsBest has always paid for her flareups and for her immunotherapy. We've been very happy knowing we can make sure our dogs are always getting the care and coverage they need. We will continue to use PetsBest as long as we have doggy children.
Insurer: Pets Best
By: Mike Smith
Stephany Was very professional and…
Stephany Was very professional and knowledgeable.
Insurer: Prudent Pet
By: kmmgmail.com
Easy, supportive and quick!
Help to clarify some questions I had by phone was very good. Using the app to submit claims has been very easy and reimbursed services were deposited quickly after I set that up. Thank you!
Insurer: MetLife
By: Kris
Never Disappointed
I have a newly adopted, senior dog and just submitted my first claim for him. It was a scary situation where he had to be seen at an ER vet on a Sunday. He was not doing well at all but thankfully it ended well. It was a little rocky at first with Pets Best to understand the claim and it had to be sent to the Claims department for review. After two phone conversations regarding this with very kind agents and the claims dept review I did get the reimbursement. I have been a Pets Best customer for around 8 years and have never been disappointed in their customer service or my claims being reimbursed.
Insurer: Pets Best
By: Darcy
Franklin provides great customer service
Franklin provides great customer service
Insurer: Nationwide
By: customer
Happy with my coverage
I like how easy it is to submit a claim. My dog was recently. diagnosed with diabetes and I am making numerous visits to the vet. So being able to just get an email receipt and download it to my account is great.
Insurer: MetLife
By: Danafly
Terrible
Terrible. Customer service was nonexistent, site was difficult to navigate, and non-existent pre-existing condition was found.
Insurer: Nationwide
By: customer