Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Coverage for a very important procedure…
Coverage for a very important procedure was denied. It was difficult getting the claim form to file an appeal. The form was submitted along with letter from veterinarian weeks ago and I have not heard anything. That is what I will tell my friends. I have sent my contact info if you have questions about my review.
Insurer: MetLife
By: TDobs
Grateful for Healthy Paws
I’ve had Heathly Paws since the day I brought Linus home. He is 6 years and 6 months old. We found out a couple of weeks ago that Linus has a tumor and had to have a leg amputated, this was the first time I had filed a claim and Healthy Paws made this difficult time so easy. So glad I chose Healthy Paws.
Insurer: Healthy Paws
By: Gerry Cantwell
Very helpful
Very helpful. Answered all my questions. Pleasant to speak with.
Insurer: Fetch
By: Karen Kasper
Elaine was amazing to work with
Elaine was amazing to work with. She’s a true professional and was kind and patient and so thorough in reading through all the coverage and disclosures for the plan I selected. I love our Nationwide coverage for our other dog and knew we needed to get our new puppy covered too!
Insurer: Nationwide
By: customer
Healthy Paws makes submitting claims…
Healthy Paws makes submitting claims easy, and the response is quick. Your website is very user-friendly. This matters!
Insurer: Healthy Paws
By: Ladyblum
Overpriced, Opaque, and Hard to Reach — Save Your Money
I paid over $2,000 out of pocket for my cat Wasabi's dental procedure. When I submitted the claim, I included a detailed explanation supported by my veterinarian's own assessment. The denial I received back didn't engage with a single point I raised — it was a generic, templated response that showed no evidence anyone had actually read my submission. Getting any kind of follow-up has been a nightmare. Online chat and email go nowhere — responses are slow, vague, or simply don't come. I haven't even bothered calling because I already know what that experience looks like. To make matters worse, this policy is riddled with internal fine print that you simply won't catch unless you read every line with a magnifying glass. I previously had coverage through Nationwide, and they covered things without all this bureaucratic runaround. Pets Best is significantly more expensive — and delivers significantly less. Expensive premiums. Hidden limitations. Templated denials. No real customer service. I am furious, and I want other pet owners to know what they're signing up for before they commit to this policy. I am currently in the appeals process. I will update this review with the outcome.
This is an excellent insurance company…
This is an excellent insurance company who has yet to say no to anything I have submitted. They have been incredibly helpful when I call to make sure things are covered that I want to do for my dog. Customer service is great
Insurer: Figo
By: customer