Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Fast claim response
I have had Trupanion for several years now and I am so glad to have them because they have settled all my claims for my pet in a timely and professional manner. Thanks.
Insurer: Trupanion
By: Jack
Do not purchase-rip off alert
I was referred to this program after finding a feral cat that I thought would need some additional care. They accepted my payments without question but within two months I discovered she had a condition that required she have her teeth removed due to an infection. The surgery was over $2000 but necessary. Pet claims has refused to pay any of the bill even though my insurance detail said it would pay 90 percent. This is like every other insurance company. They have no intention of paying anything. I do think they pay for dogs per other people I know but I have seen this issue with cats. This company should be shut down. They are always willing to take money but not willing to pay out. It also mysteriously took three months for them to decide they would not pay the claim all while they still took my monthly payment. These are the very worst types of people and companies. Frankly, I am disgusted.
Insurer: Pets Best
By: Karen
Smart Investment for my PUP
Great to deal with. Quick and reliable. So happy I made the decision 10 years ago for my pup!!
Insurer: Trupanion Canada
By:
Smart Investment for my PUP
Great to deal with. Quick and reliable. So happy I made the decision 10 years ago for my pup!!
Insurer: Trupanion Canada
By:
I have been paying eight years for pet insurance and this is the first time I’ve had to use it but I am very grateful for it.
I have been paying eight years for pet insurance and this is the first time I’ve had to use it but I am very grateful for it. Danni was super helpful and understanding. He made me laugh, which is what I needed most during that stressful time.
Insurer: Trupanion Canada
By:
I think it's a great company and very good customer service.
I think it's a great company and very good customer service.
Insurer: Trupanion Canada
By:
Would recommend to anyone who has a pet!
Incredibly good service and very fast response. Would recommend to anyone who has a pet.
Insurer: Trupanion Canada
By:
Amazing service
The representative which answered my call was informative, patient and professional.
Insurer: Trupanion Canada
By:
The service was professional and seamless from the veterans office to yours.
The service was professional and seamless from the veterans office to yours. I thank you for great quality service during trying times.
Insurer: Trupanion Canada
By:
Tabby’s claim
The vet filed the claim which made it so easy for me.
Insurer: Trupanion Canada
By: