Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Awesome service
I would highly recommend Trupanion. Their customer service is awesome. Fast, friendly, and reliable.
Insurer: Trupanion
By: Debra
Great Service!
Always excellent service - efficient claim response.
Insurer: Trupanion Canada
By:
Reimbursement hassles
Sometimes it’s a battle to get claims paid by you. You assume everything is a “pre-existing condition” and make the customer bother the vet to get more information and it’s a hassle.
Insurer: Trupanion
By:
Doggie
The gentlemen we spoke to was very knowledgeable
Insurer: Trupanion
By:
timely response
Trupanion responds to claims in a timely manner, keeping me posted as to my coverage
Insurer: Trupanion
By:
Excellent
Easy to do, great customer service.
Insurer: Trupanion Canada
By:
Excellent enrolment experience all my questions answered clearly.
Excellent enrolment experience, all my questions answered clearly.
Insurer: Trupanion Canada
By:
Excellent service and very prompt.
Excellent service and very prompt.
Insurer: Trupanion Canada
By: