Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great Service!
Always excellent service - efficient claim response.
Insurer: Trupanion Canada
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Reimbursement hassles
Sometimes it’s a battle to get claims paid by you. You assume everything is a “pre-existing condition” and make the customer bother the vet to get more information and it’s a hassle.
Insurer: Trupanion
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Doggie
The gentlemen we spoke to was very knowledgeable
Insurer: Trupanion
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timely response
Trupanion responds to claims in a timely manner, keeping me posted as to my coverage
Insurer: Trupanion
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Excellent
Easy to do, great customer service.
Insurer: Trupanion Canada
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Excellent enrolment experience all my questions answered clearly.
Excellent enrolment experience, all my questions answered clearly.
Insurer: Trupanion Canada
By:
Excellent service and very prompt.
Excellent service and very prompt.
Insurer: Trupanion Canada
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Because of the professionalism I receive with every interaction with Trupanion.
Because of the professionalism I receive with every interaction with Trupanion. They are courteous and knowledgeable. Response of claims is timely
Insurer: Trupanion
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Feedback n Trupanion's Survey
Claim was processed immediately. Everyon is so kind.
Insurer: Trupanion
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Emily was patient gave me the information I needed and taught me how to get the information next time just as I had requested of her.
Emily was patient, gave me the information I needed, and taught me how to get the information next time, just as I had requested of her. Thanks, Emily!
Insurer: Trupanion
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