Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws was a life saver for Bentley
In February my 3 year old cat was diagnosed with kidney failure. He had been losing weight and was low energy. We took him to the vet and the blood results came back as Chronic kidney disease. They suggested that we hospitalize him immediately. We were told that it would be at least $500. a day. I called Healthy Paws after admitting him and explained our situation. They immediately began explaining what I needed to do and set our minds at ease that we could afford to give him the care that he needed. I was missing some paperwork from our rescue agency. Diana got on the phone to the agency and the vet associated with the agency ,to get what we needed to start the claims process. I was taken aback by the initiative and helpfulness of everyone with whom I had contact They were all amazing. I never felt like I was dealing with an insurance company. I was paid quickly and accurately for all of his medical care and supplies which came to over 5K dollars. Bentley will be on medication and will need vet visits frequently for the foreseeable future. Thanks to Healthy Paws I can give Bentley all the care that he needs without fear of big vet bills.
Insurer: Healthy Paws
By: PATRICIA
Healthy Paws people care. Claims are processed rapidly and thoroughly. They ask how your pet is doing. We are VERY grateful!
Healthy Paws coverage has allowed us to get our kitty the help he has needed., which has amounted to almost 12 thousand dollars. Without it, we would have had to say goodbye to him. That is just not acceptable to us. We are so glad we got the coerage as they were kittens. The policy is clear and easy to understand. Claims are processed very rapidly. Highly recommended.
Insurer: Healthy Paws
By: Shelley
It was a blessing not to have to make decisions based on cost. Easy to claim and fast to pay.
I sent in a review almost a year ago, when my dog was diagnosed with a nasal tumor. I was and still am very very happy with the company and the coverage.. There have been a lot of costs and radiation therapy, and Evie is doing very very well. I am very grateful to Healthy Paws. And, as I wrote above, the claim procedures are fast and easy .
Insurer: Healthy Paws
By: Sally
Quality service all the time.
Never had any problems , when I need to reach out about my pet insurance.
Insurer: AKC
By: Milton
Puppy food poisoning, ended up in the hospital, Healthy Paws did great!
My curious, chew and eat all 6 months old Labradoodle had a serious food poisoning event, she was in bad shape, constant vomiting, dehydrated, etc. we had to take her to urgent animal care, x-rays, ultrasound, lab work to check liver levels, etc. and she had to stay over night at the hospital for monitoring and to keep her hydrated and with medication through an IV. The bill was over $2,000 and Healthy Paws was great! We just uploaded the bill through the app and within days the claim was processed and approved without hurdles or back and forts. I also had a follow up email on how my dogs was going. We've been with Health Paws for a few years with 2 dogs (both Labradoodles) and we could not be happier with their service.
Insurer: Healthy Paws
By: Ivan
Best pet insurance company ever!!
This is a great pet insurance company. We have had several claims on two dogs and this insurance company pays great and claims are super easy!
Insurer: Healthy Paws
By: Carol
The best pet insurance I have ever had
I have been a member since 2016, for my female Maltese, when we moved from Europe to the USA. Last year my little Angle developed some disc problems in her back and her knee caps were giving her troubles and pain. I have found a lovely vet. Dr Sarena, who has been treating Wingly with laser cold Therapy and Acupuncture once a week since last October, so we are on the Laser Treatment for about 7 months, and Wingly is doing fantastic. Our pet insurance has been covered 90% with no questions asked on laser and Accupuncture, bloodwork or prescription medicine. The claims are handled very quickly and your reimbursement is automatic and very quick. I would suggest any pet owner to be part of healthy paw pet insurance, because your pet matters and it is in your hands, to give them the best care they need and the insurance, that will provide the coverage for your loved one when needed. I encourage every pet owner to sign up today.
Insurer: Healthy Paws
By: Katrin
Great job!
Well done and working great with the vet's office as well
Insurer: Trupanion Canada
By:
Fast friendly & knowledgeable staff was such a blessing to talk with during our emergent need with our elder dog.
Fast, friendly & knowledgeable staff was such a blessing to talk with during our emergent need with our elder dog.
Insurer: Trupanion
By:
First two claims one a rash and one a cold are denied as chronic conditions.
First two claims one a rash and one a cold are denied as chronic conditions. My cat had a rash once and everyone gets colds these are not “chronic” but one time issues that resolve and can be gotten again. So far am very unimpressed with your service.
Insurer: Trupanion
By: