Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Very pleased
I am very pleased with AKC pet insurance. This is my first time having pet insurance. The whole staff is wonderful. They are so nice everytime I need help. Keep up with the excellent customer service!
Insurer: AKC
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Because Jules can answer all my questions.
Because Jules can answer all my questions. You can tell she wants to help you
Insurer: Trupanion
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Trupanion Testimonial
Trupanion has been wonderful. We recently experienced one of those unexpected veterinary emergencies with our 18 month old kitten. It was scary and stressful, but we could not have asked for better peace of mind and customer service than what we received from Trupanion.
Insurer: Trupanion Canada
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excellent customer service
excellent customer service
Insurer: Trupanion
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Great customer service
Great customer service
Insurer: Trupanion
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Phone was answered promptly Sales persons were professional engaging knowledgeable Any follow up was prompt & clear Engaged with me by asking about my pet
Phone was answered promptly Sales persons were professional, engaging, knowledgeable Any follow up was prompt & clear Engaged with me by asking about my pet
Insurer: Trupanion
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Problem quickly taken care of.
Problem quickly taken care of.
Insurer: Trupanion
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The people have been exceptionally helpful but havent really had to use the coverage (luckily) yet.
The people have been exceptionally helpful but havent really had to use the coverage (luckily) yet.
Insurer: Trupanion
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Trupanion lived up to their claims.
Trupanion has been very efficient and clear in handling my claims. After the initial claim the subsequent claims were processed and my account credited within a few days. They answer their phones, and everyone I spoke with was always clear and competent. I would highly recommend them.
Insurer: Trupanion
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Easy to deal with.
Easy to deal with. No surprises when our vet hospital put the claim through.
Insurer: Trupanion Canada
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