Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


April 27, 2021

Great job!

Well done and working great with the vet's office as well

Insurer: Trupanion Canada

By:

Useful
April 27, 2021

Fast friendly & knowledgeable staff was such a blessing to talk with during our emergent need with our elder dog.

Fast, friendly & knowledgeable staff was such a blessing to talk with during our emergent need with our elder dog.

Insurer: Trupanion

By:

Useful
April 27, 2021

First two claims one a rash and one a cold are denied as chronic conditions.

First two claims one a rash and one a cold are denied as chronic conditions. My cat had a rash once and everyone gets colds these are not “chronic” but one time issues that resolve and can be gotten again. So far am very unimpressed with your service.

Insurer: Trupanion

By:

Useful
April 27, 2021

Friendliness patience and efficient best describes Trupanion’s customer service representatives.

Friendliness, patience and efficient best describes Trupanion’s customer service representatives.

Insurer: Trupanion

By:

Useful
April 27, 2021

Good service

Good service

Insurer: Trupanion

By:

Useful
April 27, 2021

Excellent customer service!!

Good service! Fast service! Thanks!

Insurer: Trupanion

By:

Useful
April 27, 2021

Massive emergency injury handled quickly

Quick, efficient, and compassionate!

Insurer: Trupanion

By:

Useful
April 27, 2021

Really good person!

Really good person! Got back on track to help my dog quickly.

Insurer: Trupanion

By:

Useful
April 27, 2021

They took care of my problem as soon as they could and were very pleasant to work with

They took care of my problem as soon as they could and were very pleasant to work with

Insurer: Trupanion

By:

Useful
April 27, 2021

Because she was very pleasant and helpful

Because she was very pleasant and helpful

Insurer: Trupanion Canada

By:

Useful

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