Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Because Bess was very helpful and patient.
Because Bess was very helpful and patient.
Insurer: Trupanion
By:
Because I've received nothing but outstanding service in both claims and dealing with customer service.
Because I've received nothing but outstanding service in both claims and dealing with customer service.
Insurer: Trupanion
By:
customer service - everyone who I've talked to is so nice and fun to chat with.
customer service - everyone who I've talked to is so nice and fun to chat with. My dog and cat hasn't had any issues (thank you Lord) but my boyfriends dog needed a cap because her tooth broke and you guys were there to help out.
Insurer: Trupanion
By:
finding out things not covered during an emergency
finding out things not covered during an emergency
Insurer: Trupanion
By:
Friendlyquick and funny
Friendly,quick and funny
Insurer: Trupanion
By:
Matt was extremely helpful and I have always had good experience with tripanion.
Matt was extremely helpful and I have always had good experience with tripanion.
Insurer: Trupanion
By:
Love Trupanion!
Super easy process to submit a claim using my iPhone. Quick processing time of all claims, usually completed within one week. Customer service reps always available to assist. I always recommend Trupanion to all my friends and family with animals.
Insurer: Trupanion
By:
Amazing customer service
Amazing customer service
Insurer: Trupanion Canada
By:
Beth was very empathetic.
Beth was very empathetic. I felt she wanted to help as much as possible with my questions and she consulted with someone to make sure I had the right info. Excellent customer service all around!
Insurer: Trupanion Canada
By:
Trupanion has the best customer service and quick turn around times for claims it's nice to always have that piece of mind
Trupanion has the best customer service, and quick turn around times for claims, it's nice to always have that piece of mind
Insurer: Trupanion Canada
By: