Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Have only used once so far but great experience. They explain things well and follow up with payment very quickly.
As we got Gidget as a kitten I reviewed many pet insurance plans before purchasing. We had a bad experience with another company who would not pay us anything. So as we now have a new kitten/pet we thought it best to get insurance. She will have to go for her first annual exam in the next few months so I expect the same attention/payment as her last test. I was able to speak to a real agent who helped me thru the process. I recommend Lemonade highly.
Insurer: Lemonade
By: Patti
The best pet insurance we’ve ever had
We love this insurance as it pays for Wellness visits as well. I love the app as it makes filing claims a breeze
Insurer: Lemonade
By: Daisy
Quick and Painless
Lemonade takes such good care of me and my puppy! She's had an incredible string of bad luck thatbhas required multiple vet visits before she even turned 1, and Lemonade gave me the peace of mind that I would be able to take care of her, no matter what treatment she needed. The customer service is top notch, and I highly recommend the add on services, especially if you have a young puppy.
Insurer: Lemonade
By: Emily
Best insurance experience I’ve ever had!
I use lemonade for pet and rental insurance and have had nothing but amazing experiences. Our pup accidentally got into a bottle of Tylenol and had to be hospitalized overnight - lemonade was so easy and quick and covered 90% of our expenses within a week!
Insurer: Lemonade
By: Sophie
File a claim with ease.
Filed our 1st claim after Faith's appointment took less than five minutes for the entire transaction. Time is our most valuable resource and is limited to our busy lives, with that said, lemonade made it fast and efficient to file the claim.
Insurer: Lemonade
By: Timothy
Excellent, rapid claim reimbursement and amazing customer service
I had a question about my delayed submission of medical records (we weren't able to get our dog in for his annual exam, which was overdue, within the 14 day period). Not only did they answer my question, but they also notified me that his annual exam costs could be covered by my policy! I did not think that would be the case given I submitted records late. Throughout the claim reimbursement process, the customer service team was communicative, kind, and quick. Our claim was paid without issue and within a few short days!
Insurer: Lemonade
By: Claire
Great Experience
My dog was injured and had to have surgery. I submitted all the necessary information via the very user friendly app.....days later I had my refund. Great experience and so thankful for this policy!
Insurer: Lemonade
By: Michelle
Great company to work with, very timely with processing
I am glad I chose pets best, they are very timely with their processing and they have great customer service.
Insurer: Pets Best
By: Lisa
Ear infections are preexisting conditions.
Trupanion refuses to cover ear infections as preexisting conditions. In other words, because my puppy had an ear infection before I purchased my policy, Trupanion refuses to cover any subsequent ear infection, no matter how much later or unrelated to the earlier infection. Even after my vet sent an appeal letter to explain that the subsequent infection was unrelated to the original infection, I've still been denied coverage. Save your money. These people are a nightmare to deal with.
Insurer: Trupanion
By: Jag