Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Easy claims, great customer service and response on claims
Quick and easy process to get coverage, quick response on claims and very easy to file.
Insurer: Lemonade
By: Nick
Great service
What great services. My new puppy has been back and forth to the vet for shots and whatnot and the staff has been wonderful guiding us through the process. Tysm
Insurer: Lemonade
By: wendy
They took care of my Lucky!
our case worker Emilly was FANTASTIC. she would respond to each email within minutes and was very passionate about what she is doing and was doing her best to take care of Lucky. They really care about your pet. they way they acknowledge your pet in emails or call themselves champion for your case rather than customer service is all ++++. Best insurance for dog I ever had, I had tried many other pet insurances before for my prior pets like VPI and .... but this people know what they are doing and they actually care about you and your pet.
Insurer: Lemonade
By: Esmeraldo
AMAZING piece of mind!
I'm so glad I did this, such a great piece of mind to have for my pet AND payout was easy and quick. LOVE LOVE Lemonade!!!! :)
Insurer: Lemonade
By: Melissa
Covered us during a stressful time!
Our pebbles got hurt while playing in the woods and suffered a large laceration. She needed to be hospitalized for 10 nights and needed multiple medications. Lemonade accepted my claim without question and paid me within a matter of days! So happy I decided to insure my pups.
Insurer: Lemonade
By: Claudia
Extra Sweet Lemonade
You can not find a better place like Lemonade who provides you with awesome prices! Great coverage! Excellent customer service and the best part no hassle in reimbursements just a few questions to ask, picture of your receipt and the money is back in your bank account in a few days. Yes! just that simple. It doesn't get any better then that! What you waiting for?come on board, your pet will be extremely happy you did.
Insurer: Lemonade
By: Lisa
Amazing service and coverage
Lemonade pet insurance has saved us several different times. We have a puppy with health issues and they have been so easy to work with when filing our claims. The first one was immediately accepted, and we had service representatives working with us almost every day for our second claim. When the claim gets accepted, the money is almost immediately in your account! When selecting a plan, we were given to option to cover additional services, and so far, everything except for one item has been covered under our plan, so we are extremely thankful for the Lemonde team.
Insurer: Lemonade
By: Bailey
Great company
Nice employees. Receptive and efficient
Insurer: Lemonade
By: Paula
Great option for pet insurance!
So far, Lemonade has been great! I’ve submitted claims a couple of times and it was super easy and I got the money the next day. My only complaint is that I wish they had multiple pet options and telephone customer service - although I have had great experience so far with their messenger service, I just prefer to talk on the phone sometimes.
Insurer: Lemonade
By: Blakeley