Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Lemonade is So Gooood!
Lemonade and the agents have been amazing and extremely professional, very attentive and helpful. Kind and generous! I so happy with my lemonade!
Insurer: Lemonade
By: Christian
Two is as Easy as One!
Everything works as promised in our policy. This is most unusual where companies talk about customer service and rarely deliver.
Insurer: Lemonade
By: Keith
Friendly and comprehensive
People usually (and understandably) have terrible opinions on insurance companies. Until Lemonade, I had never found one that didn’t make me want to rip my hair out. But every experience I have had with them has been easy, convenient, and dare I say it, enjoyable. Never did I think I would say that about anything relating to insurance. Well done, Lemonade.
Insurer: Lemonade
By: Kayla
Claim Excellen can say enough good things about the experience
Best experience ever ... customer service was awesome I never believed in pet insurance but have since changed my mind
Insurer: Lemonade
By: Carlo
sPETacular!
Easy process to have my pet insured in just a few minutes. professional service with a great customer services orientation through the app. Pepper and I are delighted to be part of the lemonade family!
Insurer: Lemonade
By: Javier
Amazing insurance
I’ve had insurance for my dog for a few years now & the rates were going up so I switched to lemonade (costs me about $50 a month) Within 2 days of getting the insurance her plan was already active & ready to use. 2 days later I took her to the vet for a checkup & lemonade paid for 80% of my visit & the direct deposit was in my account in under a few days. The plan I had before didn’t offer anything like this, just money towards a deductible. I like that this insurance covers a certain amount of services per year, such as vaccines etc. It definitely helps me save some money for sure. Vet bills add up quick. I’ve also had a wonderful experience using the chat feature before getting the insurance & after having it. Everyone is sweet, responds quickly & professionally. Overall I’m very happy with this company 😀
Insurer: Lemonade
By: Christine
Easy to process claims
I made a few claims through the Lemonade app. It is extremely user friendly to raise a claim and each time they got processed quickly. The lemonade staff is very friend and responsive and look out for their customers. They sort through what is covered and what is not without a fuss!
Insurer: Lemonade
By: Alexandre
Super reliable and fast!
I’ve had lemonade home insurance for years now. Once offered the option for pet insurance I jumped on the opportunity. We’ve had a couple claims not, for vaccines ect. And we had a review and reimbursement within a day! Super happy with them and looking forward to the future
Insurer: Lemonade
By: Jose