Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Best pet insurance
Friendly staff. Ease of filing claim. Fast response and reimbursement. Explains every detailed of what is covered in Maya's insurance or not.
Insurer: Lemonade
By: Ruben
Excellent service
Excellent service. Super easy to file a claim.
Insurer: Lemonade
By: Monica
BEST INSURANCE EVER!!! CLAIM PAID IN RECORD TIME!
Cannot recommend Lemonade highly enough! Claim is so easy to do on the app! Everyone who works there is professional and helpful and cheerful, which really makes a difference!!!
Insurer: Lemonade
By: Melissa
Professionalism
As a first time pet insurance policy inquirer, I’m glad I did my research. I discovered that Lemonade was rated “Top Notch” and the reviews were 100% positive. I made the commitment and I have been very pleased with my purchase. Claims and transactions have been flawless and the professional representatives have been courteous and very helpful. Lemonade has given me peace of mind for my pup and my wallet.
Insurer: Lemonade
By: Burnell
Lemonade Pet Insurance ROCKS!!!
I brought home a new puppy and wanted to get her insurance right away. After days of research, I found the Lemonade had the best price for what I was looking for. I was able to add a wellness plan to her policy, so all of her vaccinations, testing and blood work would be covered. She is a rescue, so I wanted to make sure she was able to get all of the testing needed to ensure a healthy life. I needed help answering a few questions about claims and after emailing Lemonade, someone got back to me same day. I was able to submit my claim and it was paid and pending in my account within hours! Thank you Lemonade!!!
Insurer: Lemonade
By: Jenny
Lemonade is absolutely amazing!
Lemonade is truly such a great company. Someone always responds in such a timely manner and explains everything in detail, to where there are no questions left. I definitely recommend this company!
Insurer: Lemonade
By: Arianna
So easy and helpful
My dog threw up some chicken bones, and I was worried that she may have more in her, or that there was damage. She had to rush to the vet for x rays and treatment. Knowing I have lemonade insurance helped reduce so much if the stress during that time. They processed my claim quickly and easily, and communicated well about how the claim was covered. I will always keep this insurance for my pets!
Insurer: Lemonade
By: Mackenzie
Well priced + easy claims = perfect insurance!
I'm a techie, and love doing everything online. When I saw that Lemonade offered well-priced pet insurance, I decided to give it a try with my new puppy. It was one of my smartest financial decisions in a long time... Only a couple of weeks after having done the insurance, I already needed to file a claim. There was a little hiccup at first, with their AI engine, but a human (the AMAZING Suzie!!!) hooked in quickly and resolved the issue. Since then, I've had to file numerous claims (our puppy turns out to be is a real menace...). Never had any issue, always got refunded as per the policy very quickly. The last time - the claim was approved in less than 1 hour!!!
Insurer: Lemonade
By: Ilan