Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Best Business to deal with
extremely easy and effecient
Insurer: Trupanion
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I've called a couple of times and each time I received excellent service.
I've called a couple of times and each time I received excellent service.
Insurer: Trupanion
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Trupanion is great!
Trupanion is great! Aside from having the best insurance policies, every single person who works for Trupanion is able to personalize every experience and genuinely cares about people's pets. Everyone I've ever spoken to has left me feeling like they were a friend who was there for me as well as my pet.
Insurer: Trupanion
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Very nice and helpful
Very nice and helpful
Insurer: Trupanion
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Reality equals what the policy says!
Trupanion took away the stress of making the medical decisions around the care for our kitten, Winnie. Communication was excellent, timely, and detailed so we knew what to expect out of pocket. Direct billing by the vet hospital was also a true benefit of our policy. We would recommend Trupanion to anyone who has or is bringing a pet into their home.
Insurer: Trupanion Canada
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Trupanion "Rocks the Pet World"!
Always top notch excellent service that is handled professionally, expeditiously, effectively and affording the most gratifying business healthcare dealings I have ever experienced. Filing claims are stress free with immediate reimbursement to my checking account - In my opinion, Trupanion "Rocks the Pet World"! Thank you for helping me care for my little boy Bandit!!
Insurer: Trupanion
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Ashley was extremely patient and very devoted to sorting out my issue.
Ashley was extremely patient and very devoted to sorting out my issue. Even called me back to say she had further investigated and consulted and Resolved my issue.
Insurer: Trupanion
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Our claim experience
Easy to file. Trupanion immediately processed our claim. Of course we’d prefer to never make any claims, but it’s nice to not encounter difficulties when it’s needed.
Insurer: Trupanion
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