Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


Verified May 11, 2021

Explain very well

Explain very well

Insurer: Trupanion

By:

Useful
Verified May 11, 2021

Very easy process!

Filing a claim on line was very easy. And it was nice to get texts to keep me up to date on the process.

Insurer: Trupanion

By:

Useful
Verified May 11, 2021

great service and fast response time!

great service and fast response time!!!

Insurer: Trupanion

By:

Useful
Verified May 11, 2021

Kat was kind and very helpful

Kat was kind and very helpful

Insurer: Trupanion

By:

Useful
Verified May 11, 2021

Best pet insurance ever!

Trupanion is an Awesome pet insurance! Every time I call and talk to someone in customer service they always go above and beyond to assist me. For example the ones I remember off the top of my head are ... Hannah, Kayla, Rhys... I have not encountered one bad rep ever. I’ve been very pleased with everyone’s help and friendliness.

Insurer: Trupanion

By:

Useful
Verified May 11, 2021

Trupanion is easy to work with.

Trupanion is easy to work with. The integration at my vet’s office simplifies everything.

Insurer: Trupanion

By:

Useful
Verified May 11, 2021

Very reliable and responsive to your needs.

Very reliable and responsive to your needs. They always give very good service.

Insurer: Trupanion

By:

Useful
May 11, 2021

Very easy to deal with and great Rep!

Very easy to deal with and great Rep!

Insurer: Trupanion Canada

By:

Useful
Verified May 11, 2021

Claims are handled quickly customer service is professional polite and friendly and vet bills can very quickly mount for severe illnesses in our pets.

Claims are handled quickly, customer service is professional, polite and friendly and vet bills can very quickly mount for severe illnesses in our pets.

Insurer: Trupanion

By:

Useful
Verified May 11, 2021

Customer service has always been very good and the options for different ridders and policies.

Customer service has always been very good and the options for different ridders and policies.

Insurer: Trupanion

By:

Useful

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