Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Very easy to work with
I really appreciated how they kept following up when there were delays and made the annoying part of insurance much less stressful.
Insurer: Lemonade
By: Clarice
Excellent Pet Insurance
Lemonade has been a true hero in our lives. My puppy has had his fair share of accidents in such a short time and Lemonade has been there every step of the way. They are responsive, empathetic, and just good folks. I’m so thankful I chose them to support Rye and I during his puppy transition!
Insurer: Lemonade
By: Nicole
Decent insurance
They were always there and prompt to response
Insurer: Lemonade
By: Alice
Easy and Transparent Claims Process
Had some minor medical expenses within months following our purchase of Ridley, boxer puppy. The claims process was simple, transparent and smooth. Post claims, verify claims, and approved! Couldn't be happier with the policy and claims process.
Insurer: Lemonade
By: Charles
Amazing
Don’t look anywhere else. This is the best pet insurance out there. Excellent customer service. Fast claim payments deposited into your bank account. Lemonade is AMAZING!
Insurer: Lemonade
By: Daniel
Lemonade is the way to go
I heard about Lemonade pet insurance through a co-worker who said that she had found them to be the most economical while providing great service. I quickly got a quote and after seeing what it covered for the price, I signed up. So far, so good. Customer service has been great. The two claims I filed were paid within 24 and 72 hours, respectively.
Insurer: Lemonade
By: Syanne
A supportive experience
From thw beginning to post claim, the team was supportive with an excellent bedside manner. Im hoping as they expand that they dont change.
Insurer: Lemonade
By: Callie
Best pet insurance by far
This is the best pet insurance company by far! Customer care is amazing! The process of turning in a claim is so easy. I’ve never dealt with a company that is this well managed. I definitely do not regret my decision to choose Lemonade. I know I’m in good hands! Thank you lemonade! Sincerely, Kathleen McKean
Insurer: Lemonade
By: Kathleen
Really impressed with Lemonade!
Lemonade has been a lifesaver in the short time we’ve had it. Miller had to have a major surgery and Lemonade was quick at closing his claim and reimbursed me 90%! Customer service has been great - one smaller claim did take about 2 weeks to complete but that has been my only issue with them in the 5+ months I’ve had it. Overall I highly recommend!
Insurer: Lemonade
By: Natalie