Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Lemonade is amazing!
Lemonade has been amazing. Suoer easy to file a claim right on the app. I am a satisfied customer.
Insurer: Lemonade
By: Lana
Great customer service .
Can’t speak highly enough of company so far.We had male hound Dudley pass with Cancer.Support from reps was really good at sad time.Also our hound Abigail was attacked by pit bull early his year and although badly mauled and survived.Cant thank you lemonade reps enough really helpful at this time. Keep up good work.Have add other pet Insurance but none have come close to lemonade
Insurer: Lemonade
By: Norman
Excellent Insurance and Service!
Dealing with a sick fur baby is never easy! But having Lemonade pet insurance made everything easier. I received great customer service as well as a fast response to all questions, and I received reimbursement funds fast! I recommend Lemonade to all my family and friends
Insurer: Lemonade
By: Diana
Easy, breezy :)
I have had to file several claims lately because my dog got quite sick. They made the process easy and fast! Such a wonderful team to work with.
Insurer: Lemonade
By: Hannah
Lemonade make pet insurance easy
Lemonade Pet Insurance is by far the best pet insurance in terms of value AND ease of use. I actually have them as my home ownership policy as well and adding the pet insurance was a breeze. When I need to submit claims (and with a new puppy...that's pretty darn often) - the process is so easy on my phone and I know exactly what will and won't be covered most of the time. Things were a bit backed up during COVID at times, but the past few claims have come through SUPER quickly recently. I'm overly impressed with their customer service and absolutely would recommend them to anyone.
Insurer: Lemonade
By: Brittany
Caring
Great service. Caring people.
Insurer: Lemonade
By: Jennifer
Love the service you provide and your quick claims handling
I love your services so far and recommend you to many others
Insurer: Lemonade
By: Stacey
Easy Peasy!
We got a new puppy and I was SUPER reluctant to try and figure out pet insurance based on so much negative feedback I’ve gotten from other pet owners. I found lemonade and couldn’t be happier! I registered my puppy, picked my plan and have already submitted claims for vaccines, check up etc, and they deposit my money back directly into my account! The app is really user friendly and just requires that you get an itemized and printed receipt from your vet that you choose, they review and give you your % back.
Insurer: Lemonade
By: Erin
Lemonade is easy to use.
The price is the best I could find and the staff have been great with my claims. I recommend Lemonade.
Insurer: Lemonade
By: Thomas
Absolutely the most pleasant insurance!
I do not know where to begin. The whole journey was absolutely pleasant, easy and effortless. The team is absolutely wonderful, knowledgeable and caring. I was updated along the way and the level of professionalism is beyond comparison. Halfway through my claim, a different agent had to take over but the transition was seamless. I am so happy with my choice to have Lemonade as my insurer for my fur baby and they are worth every penny. Trust me, I did my thorough research and decided for Lemonade at the end. You won't be disapointed!
Insurer: Lemonade
By: Kenny