Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Very quick response time
I have Lemonade pet insurance for my dog and my cat. It is very affordable and they offer a few different policies. When submitting my claims the response time was very fast and customer service was a pleasure to work with.
Insurer: Lemonade
By: Amanda
Great Customer Service for Pet Insurance Claim
I had great customer service for the claim I submitted. Submitting the claim was quick and easy. Once the claim was review, I received a phone call and a follow up email with detailed information on what was covered according to my plan. Thank you!
Insurer: Lemonade
By: Rena
Good Decision to go with Trupanion!
Having a new puppy can be a bit challenging. We have been to the Animal Hospital multiple times, and I never give it a second thought, because Trupanion has been great at covering a portion of those bills. When I have called for support, the people at Trupanion have been wonderful. We know it was the right decision to get pet insurance and in particular with Trupanion!
Insurer: Trupanion
By:
They have always been very helpful when i have reached out.
They have always been very helpful when i have reached out. with the chat service its very easy to ask questions to know exactly what will be covered.
Insurer: Trupanion Canada
By:
Great customer service??
Great customer service??
Insurer: Trupanion
By:
Great Timing
Prompt response for Bex's allergy medicines.
Insurer: Trupanion
By:
Best pet insurance on the market!
Trupanion is very professional and they always handle claims quickly. They are great with communication!
Insurer: Trupanion
By:
Best service ever
Best insurance company Inhave ever used fast service and it so nice they have driect pay makes it so much easier for people.
Insurer: Trupanion Canada
By:
My Million dollar dog
I have had excellent service from Trupanion for the past eleven years. Claims and payment are processed quickly.
Insurer: Trupanion Canada
By:
I can't imagine life without Trupanion
I have nothing but great things to say about Trupanion. Our Maine coon, Jupiter, loves to get into EVERYTHING and as a result, at only 18 months of age, has already wracked up almost $8000 in vet bills. His latest ordeal was a foreign body removal surgery, which came to $5,800 and Trupanion covered $4,800. We pay a higher monthly fee, so our deductible is only $100, which with Jupiter, feels like a bargain. Our emergency vet has never had any issues billing them and getting a response within minutes, so we're never out of pocket or left wondering if they'll actually cover things. I honestly can't imagine how stressful life would be if we didn't have pet insurance for our loveable troublemaker, Jupiter!
Insurer: Trupanion Canada
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