Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Ruby Rise Beahm
great customer service
Insurer: Trupanion
By:
Gunner
Gunner has been covered by Trupanion since he was a puppy. He tore his ACL when he was a young dog. I had decided to forego surgery. Trupanion has covered his medical expenses ( pain pills, x rays, etc) as he healed to a satisfactory level. Gunner has not been an active dog park dog and shows occasional tolerable pain while he walks a few miles most days. Trupanion has been a great support for us as pet owners.
Insurer: Trupanion
By:
Outstanding Pet Insurance program!
Trupanion over the years has become vital allowing us to seek the very best quality veterinary care for our canine companions. Trupanion's customer service is stellar as is their claims processing. Highly recommend!
Insurer: Trupanion
By:
Satisfied pet parent
Very easy to file my claims. Communication is always received in a timely manner
Insurer: Trupanion
By:
was quick and handled well
was quick and handled well
Insurer: Trupanion
By:
Couldn't process payment online due to ?website issues? But when I called and spoke to a customer service representative it was quick and easy!
Couldn't process payment online due to ?website issues? But when I called and spoke to a customer service representative it was quick and easy!
Insurer: Trupanion Canada
By:
Easy to navigate website and service is great!
Easy to navigate website and service is great!
Insurer: Trupanion Canada
By:
Every time I’ve called the entire team is always so kind and helpful.
Every time I’ve called, the entire team is always so kind and helpful. It’s nice knowing the deductible we pay for a specific condition is lifetime.
Insurer: Trupanion Canada
By:
Excellent customer service
Excellent customer service
Insurer: Trupanion Canada
By:
Peace of Mind During a Difficult Time
Trupanion has been so amazing through this entire process. It's been stressful having our dog go through surgeries and multiple exams, so having trupanion provide us with this type of care and service with such ease has helped lighten a lot of the load for us.
Insurer: Trupanion Canada
By: