Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent customer service
Excellent customer service
Insurer: Trupanion
By:
The representative I chatted with was very professional helpful and kind.
The representative I chatted with was very professional, helpful, and kind.
Insurer: Trupanion
By:
Fast processing
The vet’s office was able to submit the claim for us. By the time we got home Trupanion had approved and processed the claim. Great service!
Insurer: Trupanion
By:
Trupanion was there for my pets amd I
Immediate response amd follow up when my puppy had an injury amd required orthopedic surgery .My other dog experienced a medical issue recurring immediate care and again the Respomse amd follow up by Trupanion was very reassuring and comforting as I was dealing with these issues with my two dogs
Insurer: Trupanion Canada
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I was very happy with the quick response to my claims.
I was very happy with the quick response to my claims.
Insurer: Trupanion
By:
Alana was wonderful and very responsive to our needs regarding our pet Basil when he suddenly got sick.
Alana was wonderful and very responsive to our needs regarding our pet Basil, when he suddenly got sick. Thank you so much, Alana! You made a big difference!
Insurer: Trupanion
By:
Always good Customer Support
Always good Customer Support
Insurer: Trupanion
By:
Always impressed with the professionalism and service I've received with Trupanion.
Always impressed with the professionalism and service I've received with Trupanion. I'm a little upset that the premiums are SO high. I've always paid on time - never missed a payment - recommended to friends and family (My brother, John C, just purchased Trupanion for his cat, Bindy, recently) and still my fees rise.
Insurer: Trupanion
By: