Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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CLAIMS MADE EASY
I have had Healthy Paws insurance for both of my dogs for several months. One of my dogs began showing symptoms of gastric illness. I immediately took her to the vet and she began diagnostic testing. I submitted my first claim and it took about 30 days for reimbursement, since it was the first claim and my vet exists in hard copy. Once HP received the records, they paid the claim, minus my deductible and copay, within a few days. After the first claim, HP paid each subsequent claim within a few hours after submittal. They even emailed me 10 days after the last visit to check on my girl. Amazing! Based on the excellent customer service and trust they built, I decided to adopt two more dogs, knowing that the unexpected costs of illness and accidents will be covered after I enroll them. One other note: I compared many different plans before selecting HP. It offered the most benefits for the most competitive price.
Insurer: Healthy Paws
By: Melissa
Ruby Rise Beahm
great customer service
Insurer: Trupanion
By:
Gunner
Gunner has been covered by Trupanion since he was a puppy. He tore his ACL when he was a young dog. I had decided to forego surgery. Trupanion has covered his medical expenses ( pain pills, x rays, etc) as he healed to a satisfactory level. Gunner has not been an active dog park dog and shows occasional tolerable pain while he walks a few miles most days. Trupanion has been a great support for us as pet owners.
Insurer: Trupanion
By:
Outstanding Pet Insurance program!
Trupanion over the years has become vital allowing us to seek the very best quality veterinary care for our canine companions. Trupanion's customer service is stellar as is their claims processing. Highly recommend!
Insurer: Trupanion
By:
Satisfied pet parent
Very easy to file my claims. Communication is always received in a timely manner
Insurer: Trupanion
By:
was quick and handled well
was quick and handled well
Insurer: Trupanion
By:
Couldn't process payment online due to ?website issues? But when I called and spoke to a customer service representative it was quick and easy!
Couldn't process payment online due to ?website issues? But when I called and spoke to a customer service representative it was quick and easy!
Insurer: Trupanion Canada
By:
Easy to navigate website and service is great!
Easy to navigate website and service is great!
Insurer: Trupanion Canada
By:
Every time I’ve called the entire team is always so kind and helpful.
Every time I’ve called, the entire team is always so kind and helpful. It’s nice knowing the deductible we pay for a specific condition is lifetime.
Insurer: Trupanion Canada
By:
Excellent customer service
Excellent customer service
Insurer: Trupanion Canada
By: