Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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The representatives are knowledgeable and courteous.
The representatives are knowledgeable and courteous.
Insurer: Trupanion
By:
All of my experiences with the company so far have been excellent.
All of my experiences with the company so far have been excellent. No one could ask for more
Insurer: Trupanion
By:
Assistant to Erica Packer
Great assistance and support and easy to send it with very quick response of reimbursement. Also, loved that there is no time time for reimbursement. Thank you!
Insurer: Trupanion
By:
great representative very knowledegable explained in detail and an extremely lovely person
great representative, very knowledegable, explained in detail, and an extremely lovely person
Insurer: Trupanion
By:
Love Trupanion
Had outstanding service on my recent claim. As always. I am so glad I selected Trupanion as the insurance for my dog. They are always very quick to respond to submitted claims and since I use direct deposit the money I am reimbursed comes to me VERY quickly.
Insurer: Trupanion
By:
I’d like a break down of what wasn’t covered.
I’d like a break down of what wasn’t covered. I plan on calling a representative when I have time. Reimbursement was received quickly into my account.
Insurer: Trupanion
By:
Knowledgeable informative and courteous staff.
Knowledgeable, informative and courteous staff. Prompt service
Insurer: Trupanion
By:
They are the best.
They are the best. Very helpful, never had a problem in the 5 years I have been with them. Outstanding service. The customer Service is a 10++++
Insurer: Trupanion
By:
Very helpful personable knowledgeable and professional staff and great medical coverage plans for our newest family member!
Very helpful, personable, knowledgeable , and professional staff and great medical coverage plans for our newest family member!
Insurer: Trupanion
By: