Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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easy and smooth
always easy to deal with send in claim if problem they contact vet it's alway fast and smooth
Insurer: Trupanion
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Awesome service!
Awesome service! Rep. (Lee) was super helpful and polite. Always the best quality of service !
Insurer: Trupanion
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Every time I have to call Trupanion the people are so kind on the phone.
Every time I have to call Trupanion the people are so kind on the phone. And I truly appreciate it. It means a lot when a company has very kind people to work with on the phone.
Insurer: Trupanion
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New puppy care
Fast, knowledgeable, friendly.
Insurer: Trupanion
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Claims Submission
I had to call a few times because my vet in Florida submitted claims for me but the vet in my summer home would not. I was able yo get the help I needed to do it myself and as a senior that is no small feat. Thank you
Insurer: Trupanion
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Reembolso de la factura
Servicio rápido , y profesionalidad
Insurer: Trupanion
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A scary experience made less scary
Trupanion made a scary situation of our pup needing surgery, that much easier. They were easy to work with, quick to respond, and each agent I spoke with would ask about Koda and hope she was doing better. Pay out was quick, and went directly to our bank account. We were grateful to have this insurance and I told my husband I wished human insurance was this quick and easy!
Insurer: Trupanion
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My dog, Charlie’s, claim approved
Always a pleasure recommending Trupanion. Your service is superb. Thank you. .
Insurer: Trupanion Canada
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Enrolling was super easy
Super easy process Response is very quick
Insurer: Trupanion Canada
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Trupanion Experience
We have always had nothing but the best experience with Trupanion!
Insurer: Trupanion Canada
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