Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Review would be rated lower if possible
This company started out being just "ok". They were kinda stand-upish but now I think they’ve just clumped with other businesses as money hungry leeches that prey on the needs of the community. We pay the price to receive less than service and no to minimal payout. They have every excuse in the world as to why they either can’t pay you soon enough, or at all for that matter. Your much BETTER OFF saving those dollars as if you were paying insurance. At least it would help you to avoid needing reimbursement that you WILL NOT receive. Theyll say your pets issues are already present so they won’t pay, even with proof. They will take MONTHS to reply for your claim. Yes we all know COVID is here. That doesn’t negate the fact that you have a business to run. Is COVID not n issue when you take our funds so swiftly monthly? Is it not an issue when you send notices for late payments in a matters of days? They have a team for every little Avenue until it comes to paying you. Not only that, the coverage used to actually cover things. Now it’s simply car insurance. Keep it until you need it no hope that never happens because the deductible are so trash that you may as well just pay out of pocket and be pleased with that. I pay thousands a year to receive a under 400 hundred back on $3k plus claims… you do the math lol. SAVE YOUR MONEY AND BECOME YOUR OWN LENDE4. These people will rob you blind. And never reply…unless they feel attacked lol that how you know a company is bad, they only reply to try and save their good name but not when it counts as far as service. I’m starting to think there’s only a team of 10 running the show.
Insurer: Pets Best
By: Bo
easy and smooth
always easy to deal with send in claim if problem they contact vet it's alway fast and smooth
Insurer: Trupanion
By:
Awesome service!
Awesome service! Rep. (Lee) was super helpful and polite. Always the best quality of service !
Insurer: Trupanion
By:
Every time I have to call Trupanion the people are so kind on the phone.
Every time I have to call Trupanion the people are so kind on the phone. And I truly appreciate it. It means a lot when a company has very kind people to work with on the phone.
Insurer: Trupanion
By:
New puppy care
Fast, knowledgeable, friendly.
Insurer: Trupanion
By:
Claims Submission
I had to call a few times because my vet in Florida submitted claims for me but the vet in my summer home would not. I was able yo get the help I needed to do it myself and as a senior that is no small feat. Thank you
Insurer: Trupanion
By:
Reembolso de la factura
Servicio rápido , y profesionalidad
Insurer: Trupanion
By:
A scary experience made less scary
Trupanion made a scary situation of our pup needing surgery, that much easier. They were easy to work with, quick to respond, and each agent I spoke with would ask about Koda and hope she was doing better. Pay out was quick, and went directly to our bank account. We were grateful to have this insurance and I told my husband I wished human insurance was this quick and easy!
Insurer: Trupanion
By:
My dog, Charlie’s, claim approved
Always a pleasure recommending Trupanion. Your service is superb. Thank you. .
Insurer: Trupanion Canada
By:
Enrolling was super easy
Super easy process Response is very quick
Insurer: Trupanion Canada
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