Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Best Customer Service
I have been so pleased with this service! I got Rocky a few months ago as a 12 week old rescue pup so needless to say I have been at the vet often recently. The customer service team have answered all of my questions efficiently and clearly. I love that I get to communicate directly with a person for my claims and questions. And the refund was deposited in my account so quickly! I'm very pleased with Lemonade and have told all of my friends.
Insurer: Lemonade
By: Torie
Easy and Affordable pet insurance
So far my experience choosing and filing a claim for my pet insurance has been very efficient! There is an instant messaging system to chat with a representative and it was all complete within 5 minutes.
Insurer: Lemonade
By: Samantha
Great Pet Insurance
Great coverage, constant communication for customer service team, quick response when filing a claim. Easy to navigate website.
Insurer: Lemonade
By: Rob
So Happy I Decided to go with Lemonade
I am very happy I decided to go with Lemonade when I was looking for pet insurance. I have 3 other older dogs and never knew about pet insurance until I reached out to Lemonade for one of my work files. They we so great and helpful, I went to the site and saw they have pet insurance, I had been looking for a while for my new puppy. I used the online application, received an excellent quote right away. Once I decided they we doing to be my insurance. I downloaded the app, which makes it easy to review the policy I chose and there is always someone to communicate with if you have questions. I recently had to use the insurance for my puppy, who had an ear infection. I opened the app and started a claim, it walks you through step by step. All I had to do was take a picture on my phone and upload it. The only issue I had was not with Lemonade, but with my previous vet, who delayed getting my pups medical records to the agent in a timely manner. The agent went above and beyond and made sure he received the information he need, so I would not have to deal with it. Once he received the information from the vet it was under an hour before I had approval, and a complete explanation of the covered items and not covered items. The money was in my account the next day.
Insurer: Lemonade
By: MIchelle
So easy to work with and fast payment!
All the representatives are very professional and helpful. I can’t believe how fast the reimbursement was from the time I filed the claims. Love the claim filing process too, just do it from my phone!
Insurer: Lemonade
By: Lisa
Totally worth it
Fiona is too curious for her own good- I got the policy after I was looking at a potential dental procedure for her. Ended up using it because she ate *something* that she shouldn’t have and we ended up at pet urgent care on a Sunday night. Lemonade was great with handling the claim- the chat feature let me put the info in bit by bit, so it wasn’t overwhelming and I didn’t forget anything. Took about a week to get everything processed and I was given an explanation and breakdown of costs and coverage. And they checked in to see if Fiona was feeling better!
Insurer: Lemonade
By: Sarian
Great Customer Service, Poor User Form
The customer service is great and responsive. However, the user form is restrictive and prohibits customization.
Insurer: Lemonade
By: Derek
SO EASY!!
I am SO happy that I went with Lemonade. My JoJo has allergies and has to take Apoquel. Filing claims with Lemonade is easy and hassle free. I HIGHLY recommend them!
Insurer: Lemonade
By: Megan