Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Decision Ever!!
Its our first time getting insurance for my pet and it has saved me a lot! The people are really nice and understanding I definitely recommend them!!
Insurer: Lemonade
By: Whytnie
Easy and affordable!
I have had pet insurance through lemonade for almost a year. It has been a great experience of thus far. I have had multiple claims and each of them have been super easy. Customer service is wonderful it's also easy to get in contact with someone if you have questions and once your claim is approved your money automatically gets wired to your account within a few days. I highly recommend this pet insurance as it is one of the most affordable in the markets (I researched A LOT!) with excellent coverage!
Insurer: Lemonade
By: Crystal
The customer support was great
The customer support throughout the process was very helpful. Danya kept me informed throughout the entire process and was always available for questions.
Insurer: Lemonade
By: Hannah
Above and beyond
Our poor puppy has been through the wringer since we adopted her. Luckily, we had Lemonade Insurance. We have had to file a lot of claims and she is finally doing well! Everything I submitted to Lemonade was clearly explained as to why things we and were not covered. It felt very fair and I would recommend them to any new pet owner. I had a few extra questions about our policy and I got a friendly phone call to clarify our plan. Nothing but great things to say about Lemonade. Thanks y'all!
Insurer: Lemonade
By: Dylan
Processing of my claim for Frannies surgery was excellent - prompt, thoughtful, fair and completed in less than one week.
Trupanion made the claim process straight-forward and convenient. Communication with me during processing was excellent. Questions and concerns were handled promptly and thoughtfully. Decisions prompt, clearly explained, and fair. The entire process was completed and funds were deposited to my checking account in less than one week after Frannies's surgery. This was the best treatment I have ever received from an insurance company. Thanks!
Insurer: Trupanion
By: William
FANTASTIC
Over the top customer service. Patience everyone I've had to deal with is outstanding. I'm not the most computer friendly when it comes to simple things and every single employee treated me like a friend. Claims are usually handled within 24-48 hours. 90% of my cat's asthma medicine is covered. As soon as you bring your little fur baby home, go on line and get a quote. I'd rather have Trupanion and NOT need them than, NEED them and not have them. In 7 years they've helped out both my cats. I recommend this company 100%. I'd proudly wear a t-shirt if they offered one! Go online today folks!
Insurer: Trupanion
By: James
Very satisfied with Trupanion!
Very positive experience. Very glad we have Trupanion for our two dogs!
Insurer: Trupanion
By:
accurate fast professional
accurate, fast, professional
Insurer: Trupanion
By: