Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Very straightforward and easy claim process
I looked over many pet insurance companies. I felt Lemonade was the best because I already use them for my renters insurance so I would receive a discount from that. I also love their app integration for their services. It makes it so easy to submit a claim. I already submitted for my dogs annual exam and literally was reimbursed within less than 5 min of submitting.
Insurer: Lemonade
By: Sean
Great Service
Lemonade has been great handling my pet claim and explaining my policy and what i needed to do to get things covered. I have the wellness plan so exams are covered and was reimbursed very quickly. Everyone i talked to was so friendly and helpful.
Insurer: Lemonade
By: Logan
Lemonade saved the day
When Naira was bit by another dog resulting in a broken leg, Lemonade came to the rescue. It’s bad enough going through something so traumatic but then having to deal with filing claims and costs which add up very quickly can cause so much stress. Lemonade took the stress out of filing and paid claims very quickly! Leaving me to concentrate on getting my pup well. The customer service is also outstanding! They responded quickly so I always knew what was going on or if I needed documentation I didn’t initially provide. Lemonade will really save you in this time of need. After my experience I truly believe EVERY pet owner should be insured with Lemonade!
Insurer: Lemonade
By: Jolene
Great prompt service
Lemonade is a pleasure to deal with.
Insurer: Lemonade
By: Jasen
Love, Love, Love!
When I signed up for pet insurance for my fur baby I was expecting high prices and a crappy policy with hardly any reimbursement following costly puppy immunizations . However, this company by far is the best pet insurance policy I have ever had. From the application process all the way to the claim process was so effortless, transparent, simple, and quick. Receiving my reimbursement for my claims were even quicker. The customer service so far has surpassed my expectations and I look forward to obtaining more products Lemonade Ins has to offer!!!! No complaints whatsoever!
Insurer: Lemonade
By: Shal
Lemonade has done a great job in claim and assistant
Lemonade has done a great job in communicating and assistant with my claim. The assistant helped me to figure out the details of the policy one by one as well as contacted the vet to understand the details of each payment to help me get claim approval smoother and sooner. She is always very patient and friendly.
Insurer: Lemonade
By: Spencer
Excellent Customer Service!
I am super impressed with this company! When I filed my claim, the customer service associate was so helpful and even asked for a picture of my dog. You guys know the way to a pet owners heart! And my claim was submitted and a refund sent to me in ONE day. Just amazing! Keep up the good work.
Insurer: Lemonade
By: Summer
Excellent service!
What can I say? The service is very efficient and simplified, from registration to filing claims to receiving funds. Overall, terrific experience with Lemonade. I appreciate the depth they've gone to simplify insurance services in general, and they currently handle two policies for me. Thanks, Lemonade!
Insurer: Lemonade
By: Ferlin
Best pet insurance out there
It's my first time having a pet with my husband so we are treating her like our baby since we don't have kids. Knowing that we have an insurance for her gives us a peace of mind. We did our research and the one that conviene us was Lemonade. So far it's been a great experience, very fast and easy to use with the App. They communicate very well via email. So no complaints here. We are looking forward to add a future pet to this insurance.
Insurer: Lemonade
By: Andrea