Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Friendly and supportive
Lemonade has been a wonderful insurance company to work with, the staff are really friendly and supportive, easy to contact, follow up frequently and keep you updated with every step of the way. The way they treat you feels really genuine and compassionate. The app makes getting service and communicating so much easier!
Insurer: Lemonade
By: Neil
Affordable, helpful, and kind!
Lemonade seriously is the best. I have shopped around for pet insurance and everything was extremely expensive for such little coverage. Usually other insurances couldn’t answer any questions I had. Enough of them! Onto Lemonade! They are so affordable even if you get ALL the bells and whistles! They are so dang helpful and everyone is so nice. Claims go through almost immediately which is awesome if you’re tight with money. Seriously so happy I switched over to Lemonade and now just want to get all my insurance policies through them.
Insurer: Lemonade
By: Ashley
Superior service and personable personnel.
Amazing pet insurance company. Very supportive, responsive and transparent. I opened another policy for my second puppy as I really like this company. Already recommended Lemonade to a couple people.
Insurer: Lemonade
By: Daniel
The Best Pet Insurance
Lemonade is staffed by friendly, helpful people, and I am thrilled with their responsiveness and speedy payment of claims. I also was so happy to be able to tailor my plan to my needs. I recommend Lemonade to anyone who is looking for a quality pet insurance.
Insurer: Lemonade
By: Dona
Best one
I had experience with other insuracne company but I decided to go with lemonade and there claims processing is good. Csr is good. I highly recommended them.
Insurer: Lemonade
By: Faridah
Incredible experience end to end!
A great claims process, with the ability for mobile form completion. The adjuster was extremely knowledgeable and kind. Great experience!
Insurer: Lemonade
By: Gregory
Super
Super easy to sign, super reasonable rates, super easy to claim, super fast refund, super friendly staff
Insurer: Lemonade
By: David
Difficiculty getting reimbursement
I purchased pet insurance on line from Lemonade. I told them that he is a rescue with no known history because he is from Turkey, and they still approved us for insurance. I also purchased the extra add-ons for wellness. Now Coby had to have an x-ray and was prescribed some medications and they won't give me reimbursement. They are impossible to reach on the phone so I can discuss this with them. I will definitely be switching companies when this year is up. Do mot use Lemonade Pet Insurance.
Insurer: Lemonade
By: Melissa
So amazingly simple and easy!
Getting the plan was so simple. I submitted a claim in under a few minutes and the team was super great and fast. I got my reimbursement settled within a few days of submission!
Insurer: Lemonade
By: Nolan
Very reliable and fast reimbursement time
Fantastic company! Received, reviewed and reimbursed a very large claim within 3 days then followed up with a personal email inquiring about our pup. Highly recommend!!!
Insurer: Healthy Paws
By: Barbara