Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Great experience -
My questions were answered completely Everything was explained thoroughly One thing though- my name is Janina And it is misspelled in your records
Insurer: Trupanion
By:
Signing up
Very courteous & efficient service signing up
Insurer: Trupanion
By:
Worth the peace of mind
Pet insurance seems like a good idea considering how much was paid for the pup as well as all of the possible ailments of the breed. Trupanion customer service was very nice and the sign up was easy.
Insurer: Trupanion Canada
By:
Be Careful
It took from June until October to review vet records. Vet kept sending and they would not find them. They took premiums for 5 months then excluded my claim which was well into time period I was paying. Dog got small cut on face prior to insurance then later skin rask as didnt realize he was rolling in posion ivy. Once they looked at medical, which I resend a supervisor they decided all skin issues were excluded from any coverage and as that was not what I wanted they refused to refund the months of premiums. Larry the agent said thye dont give refunds when you dont agree to their terms of service. When I asked for a manger, none were available, when I asked for a review of the file and how long it would take, Larry the agent hung up
Insurer: Petsecure
By: Diane
Very good
Very good.Fast responding . Very professional. Thanks
Insurer: Lemonade
By: Marek
Terrible service
After over a year being insured with PetsBest, and a few trips to the vet for minor problems, I received very few reimbursements for my puppy’s health care and I feel like I’m throwing money out the window. Customer service is useless when reachable. Processing time is over a month to be told that everything that is happening to my dog is prior to signing the insurance policy. I took the insurance she wasn’t even a year old so I don’t see what can be prior existing conditions in my case. She is healthy just need vaccines, tick disease test and sometimes she hurts herself while playing. She is small and has a lot of energy so to me this is very normal. I’m not satisfied at all and after filing this last claim today, if service does not get better I’ll be looking for another insurance policy.
Insurer: Pets Best
By: Nicolas
These people really work for me and Sadie.
Pleased yet abit surprised at the ease and speed of claim resolution. I know my way around the claims process but still surprised.
Insurer: Trupanion Canada
By: Barbara
Always a friendly person at the other end.
Always a friendly person at the other end. I've never had a problem in 11 years. Thanks!
Insurer: Trupanion
By:
Because I was helped immediately and politely even when asked to correct my E-Mail address and explain something I misunderstood.
Because I was helped immediately and politely even when asked to correct my E-Mail address and explain something I misunderstood.
Insurer: Trupanion
By: