Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Disappointed!
I am very disappointed with how long the processing my claim took (2 months) and the result showed a diagnosis of my dogs illness that even my doctor did not give me that diagnosis. I was changing my dog's food when that diarrhea happened, My vet told me it was normal to have diarrhea, I have to do it slowly. I do not know why you put a diagnosis, when you guys did not even examine my dog. If my next claim takes almost 2 months to process again, I will cancel.
Insurer: Pets Best
By: Fred
Why do they take so long 6 weeks at least to process they w
They are beyond slow, I have 6claims outstanding for over 6 weeks none are near being processed. I am worried that they will decline and I will be thousands worst off, no one should take this long
Insurer: Petsecure
By: Teagan
Has been wonderful in caring for all of my dogs over the last 10 years
We've had Embrace for over 10 years for all of our dogs - as soon as we could. They have been instrumental in allowing us to cover some really expensive procedures that each of the dogs needed to return to health. I advised my daughter to get Embrace when she adopted her puppy - and shortly after her coverage began, her puppy swallowed a sock and needed emergency surgery - Embrace was a life-saver for her as well as for us over the years.
Insurer: Embrace
By: kathleen
I love Healthy Paws
I love Healthy Paws! After my elderly dog passed away a few years ago, I promised myself that I would get pet insurance for any future pets (I didn't have it for my dog & I regretted that). When I adopted my two cats at 12 weeks, I got quotes from every pet insurer I could find. I found Healthy Paws to be the best value--the coverage I was looking for at the best price backed by a name I trusted (Chubb companies). I have been really pleased with my decision ever since & especially this year when my 2-year-old boy cat developed urinary issues & then blockages. It was determined that he needed the PU surgery. It was such stress reliever knowing that the cost would be covered by my plan. And while my vet's office wouldn't accept direct pay from Healthy Paws, I knew that once I submitted my claim for reimbursement, I would have the money in my account within just a few days. Even with a couple of complications post-surgery, I never had to worry about a complicated or drawn-out claims process. In fact, my last claim was submitted on a Saturday & the money was in my account by Tuesday. Just amazing! And on top of that, they sent me an email asking how my cat was doing, which I appreciated so much. I'm really happy that I chose Healthy Paws & I cannot recommend them enough.
Insurer: Healthy Paws
By: STACI
Embrace Insurance only worth purchasing when puppy is weeks old
For most dogs, Embrace insurance is only worth getting when your puppy is weeks old. "Chronic" and "pre-existing" conditions are only covered if there are not any, ANY, previously documented vet visits before you first purchase the policy. Additionally, and again with most dogs, with such high annual deductibles you're better off putting away $50 a month for your pet for emergencies and letting that savings grow each month. Otherwise, customer service is prompt and courteous and submitting claims is easy.
Insurer: Embrace
By: Mike
Worry free service
I found this insurance company 11 years go a d still with them and peace of mind to me and my pet. You just have to send the bill and wait. I can recommend for any one and the Best pet insurance company I ever find.
Insurer: Trupanion
By: Yoshitha
Best insurance ever
We have had Trupanion for 11 years for our two standard poodles. They are a wonderful, caring compassionate company. We have unfortunately had several issues with our dogs and so thankful we have Trupanion, one less stress. I file my claims on line and get an instant response that they are reviewing it. The turn around time for conclusion is usually in a day or two. The few times I have had to call them their staff has been so helpful and understanding. I have recommended them to everyone I know.
Insurer: Trupanion
By: Janet
Because the adjusters keep looking to reject my claim.
Because the adjusters keep looking to reject my claim. Sarah has been sweet.
Insurer: Trupanion
By:
because your representatives are very pleasant knowledgeable and helpful
because your representatives are very pleasant, knowledgeable and helpful
Insurer: Trupanion
By:
Can contact Trupanion anytime and speak with a live person.
Can contact Trupanion anytime and speak with a live person. I have been with Trupanion for over two years now. The staff is courteous and knowledgeable. My daughter just got a puppy for my granddaughter. I told her to call Trupanion immediately, because they are the best. She did!!
Insurer: Trupanion
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