Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Always a friendly person at the other end.
Always a friendly person at the other end. I've never had a problem in 11 years. Thanks!
Insurer: Trupanion
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Because I was helped immediately and politely even when asked to correct my E-Mail address and explain something I misunderstood.
Because I was helped immediately and politely even when asked to correct my E-Mail address and explain something I misunderstood.
Insurer: Trupanion
By:
Customer service was very helpful
Customer service was very helpful
Insurer: Trupanion
By:
Fast friendly helpful service for my first expirience which was at a vet ER
Fast friendly helpful service for my first expirience which was at a vet ER
Insurer: Trupanion
By:
I have asked 5 - 6 times (over the course of 2 months) for a detailed reimbursement breakdown explanation and still have not received it.
I have asked 5 - 6 times (over the course of 2 months) for a detailed reimbursement breakdown explanation and still have not received it. Most recently, James, told me yesterday I would have it no later than today. I still have not received it.
Insurer: Trupanion
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I have had great experiences with Trupanion.
I have had great experiences with Trupanion. Response has been fast for all questions and claim submissions.
Insurer: Trupanion
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Quick Reimbursement
I was very pleased with how quickly Trupanion processed my first recent claim. The deposit to my account was completed within about 10 days. However, I am still waiting for my deposit for my 2nd claim which was only submitted a couple of days after the first one and it's been about a week since the claim was approved.
Insurer: Trupanion
By:
Trupanion Teddy claim
It was quick efficient and timely reimbursement
Insurer: Trupanion
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