Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Where a claim never stresses you out.
Always a pleasure
Insurer: Trupanion
By:
Because despite errors occasionally being made on my claims your customer service has always been great/ responsive.
Because despite errors occasionally being made on my claims, your customer service has always been great/ responsive.
Insurer: Trupanion
By:
Because they have treated us both professionally and compassionately when our dog had Cancer.
Because they have treated us , both professionally, and compassionately when our dog had Cancer. They were kind and caring, and quick to pay the bills. Over all we had a VERY GOOD experience with Trupanion
Insurer: Trupanion
By:
I hope everyone gets Diane when they call
Diane was AWESOME!!!
Insurer: Trupanion
By:
evey time I call with a question or a concern whoever I speak to is always very professional and very friendly.
evey time I call with a question or a concern whoever I speak to is always very professional and very friendly. They answer my question no matter what it is and always put my mind at ease regarding the concern of my dogs. Everyone is so nice and takes the time to answer all my concerns I appreciate their help and the knowledge they provide.
Insurer: Trupanion
By:
Very relieved that I signed my pup up
I just recommended you to my neighbor. Excellent service. Couldn’t be faster!!!!!
Insurer: Trupanion
By:
Best decision I made for my puppy!
I never expected that I would need to use my insurance however when I found myself needing to, everyone has been so helpful. From the first call, I felt like family. Very personable. The claim process is super user friendly and it is always addressed in a timely manner. I’m so glad I chose your company and I recommend Trupanion frequently.
Insurer: Trupanion
By:
Always a great experience
It is always a good experience
Insurer: Trupanion
By: