Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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No worries
So glad I made the decision to get Healthy Paws insurance when Skye was a puppy. Just had major knee surgery and they were great. Super easy claim process and they even reached out to ask how Skye is recovering.
Insurer: Healthy Paws
By: Jennifer
True to their word.
Lemonade Pet Insurance was brought to my attention by another Corgi owner. I reviewed different pet insurances and I liked what Lemomade had to offer. Sadly I only had the insurance for a short time because my Corgi puppy died quickly. I put in a claim and Lemonade paid my claim minus the appropriate deductibles. They kept me informed during the claim process. When the time is right, we will welcome a new Corgi into our home and hearts and get her Lemonade Pet Insurance.
Insurer: Lemonade
By: Jeannine
Where a claim never stresses you out.
Always a pleasure
Insurer: Trupanion
By:
Because despite errors occasionally being made on my claims your customer service has always been great/ responsive.
Because despite errors occasionally being made on my claims, your customer service has always been great/ responsive.
Insurer: Trupanion
By:
Because they have treated us both professionally and compassionately when our dog had Cancer.
Because they have treated us , both professionally, and compassionately when our dog had Cancer. They were kind and caring, and quick to pay the bills. Over all we had a VERY GOOD experience with Trupanion
Insurer: Trupanion
By:
I hope everyone gets Diane when they call
Diane was AWESOME!!!
Insurer: Trupanion
By:
evey time I call with a question or a concern whoever I speak to is always very professional and very friendly.
evey time I call with a question or a concern whoever I speak to is always very professional and very friendly. They answer my question no matter what it is and always put my mind at ease regarding the concern of my dogs. Everyone is so nice and takes the time to answer all my concerns I appreciate their help and the knowledge they provide.
Insurer: Trupanion
By:
Very relieved that I signed my pup up
I just recommended you to my neighbor. Excellent service. Couldn’t be faster!!!!!
Insurer: Trupanion
By:
Best decision I made for my puppy!
I never expected that I would need to use my insurance however when I found myself needing to, everyone has been so helpful. From the first call, I felt like family. Very personable. The claim process is super user friendly and it is always addressed in a timely manner. I’m so glad I chose your company and I recommend Trupanion frequently.
Insurer: Trupanion
By: