Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Claim service response.
Claim service is easy to use and response time is wonderful.
Insurer: Trupanion
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Very Satisfied Client
Claims are always processed fast! Communication via email & text is efficient and informative. I will use Trupanion for all my future dogs.
Insurer: Trupanion
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Everyone at Trupanion is so helpful and knowledgeable.
Everyone at Trupanion is so helpful and knowledgeable.
Insurer: Trupanion
By:
Thanks Anica - you’re wonderful knowledgeable and patient.
I was helped by Anicq from Seattle and she was so patient and answered all the questions I had. She s a lovely person who went above and beyond to help me. I’ve referred 2 people to too already because of my experience.
Insurer: Trupanion
By:
Lily’s mom.
I was so worried about Lily when she got sick. It was such a relief not to also have to worry about the bills. The claims process was so easy. It was so nice to be kept informed during the claims process. I couldn’t ask for more ! Thanks Trupanion.
Insurer: Trupanion
By:
Not overly pleased
I wish you had an app like Healthy Paws that made it much simpler to file a claim. You also take days longer than Healthy Paws to finish a claim. Another item not covered, but that may be typical. You may ask why I am not with Healthy Paws if I like them more. It's because they are not accepting new customers in WA State at this time. I hope you make changes to be more competitive in both price and service.
Insurer: Trupanion
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Salesperson was informative and helpful and answered all my questions
Salesperson was informative and helpful and answered all my questions
Insurer: Trupanion
By:
Great experience as usual.
The entire claims experience was extremely easy and you’re kept informed of its progress throughout.
Insurer: Trupanion
By:
Fast and easy.
The process is so easy and so fast. I wish my own insurance worked as efficiently.
Insurer: Trupanion
By:
Insurance is important, but a headache
This may just be because it was my first claim experience but it was frustrating how long it took to get records from my previous primary veterinarians. Being a veterinarian myself, it seemed ridiculous needing to check with them when I brought my dog in for a single episode of gastroenteritis. After all of the frustration of finally getting things in order, the actual amount covered was not as much as expected which was disappointing. So overall, I understand the importance of insurance for major incidences but something like this just seemed like more of a headache and inconvenience and wouldn't recommend.
Insurer: Trupanion
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