Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,058 total


Verified November 15, 2021

Great phone support

Great phone support

Insurer: Trupanion

By:

Useful
Verified November 15, 2021

The best pet insurance!

Always great efficient service. Easy to use website and app. The only insurance vets will direct bill in my experience

Insurer: Trupanion Canada

By:

Useful
Verified November 15, 2021

Amber looked after my request quickly and professionally!

Amber looked after my request quickly and professionally!

Insurer: Trupanion Canada

By:

Useful
Verified November 15, 2021

Excellent and caring service

Excellent and caring service

Insurer: Trupanion Canada

By:

Useful
Verified November 15, 2021

Trupanion

Great experience making a claim through Trupanion. Everything was very quick and easy.

Insurer: Trupanion Canada

By:

Useful
Verified November 15, 2021

Quick and easy call.

Quick and easy call. She was very friendly

Insurer: Trupanion Canada

By:

Useful
Verified November 15, 2021

So glad I had this insurance.

So glad I had this insurance. My poodle had pneumonia and I was able to get her all the tests and medications needed to help her get better. Something I wouldn't have been able to do without it. I didn't have to do a thing the clinic sent the information in and you guys did the rest. Took a huge load off my already very anxious mind!

Insurer: Trupanion Canada

By:

Useful
Verified November 15, 2021

Great and trusted experts

Tan Pham was amazing, he answered all of our questions and was super understanding and kind. I’m so glad we signed up because of him.

Insurer: Trupanion Canada

By:

Useful
Verified November 15, 2021

Always quick to answer and very helpful

Always quick to answer and very helpful

Insurer: Trupanion

By:

Useful
Verified November 15, 2021

Answered all my questions and helped with internet questions.

Answered all my questions and helped with internet questions. ????

Insurer: Trupanion

By:

Useful

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