Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great service!
Great service, explain clearly policy
Insurer: Trupanion
By:
Frustrating claim
Had 2 claims on one slip. I called ahead to make sure what to do. She said they would cover the UTI but not the spay which I knew an said that they will contact the vet if they had any questions but of course they didn’t an the claim was denied because they couldn’t specify which treatment on the invoice was for which. So I had to print a form bring to Vet an ask vet to call Trupanion. Still haven’t heard anything on the claim.
Insurer: Trupanion
By:
Easy helpful staff
Easy, helpful staff
Insurer: Trupanion Canada
By:
Helping pet parents!
Excellent, pleasant and clear responses explanations and reimbursements as appropriate.
Insurer: Trupanion Canada
By:
I have been very impressed with all Trupanions coverage's customer service and pricing.
I have been very impressed with all Trupanions coverage's, customer service and pricing. I have always had a really positive experience anytime I have needed to inquire about anything and their claims are handled in a timely professional manner.
Insurer: Trupanion Canada
By:
Chloe
The staff are very knowledgeable to explain all the coverage for my puppy. They explain to me one by one so that I can understand my coverage.
Insurer: Trupanion Canada
By:
BEST Pet Insurance EVER!!
Always a smooth process and representatives are always so friendly and pleasant to deal with! This affordable insurance has made it possible for us to always provide the best care for our elderly kitties. I wish my own insurance was this fantastic!
Insurer: Trupanion
By:
Natasha, CVT
Answered all of my questions without feeling rushed, I know exactly what my sweet boy is protected for, I know what I can change within 30 days, and Jonathan was just so pleasant and thorough on the phone :) Thank you!!
Insurer: Trupanion
By: