Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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the staff are very helpful my last 2 client helpers have been there for me every step of the way even though coverage can't occur they are helping navigate a trying situation and show compassion for feather it means alot.
the staff are very helpful, my last 2 client helpers have been there for me every step of the way even though coverage can't occur, they are helping navigate a trying situation and show compassion for feather, it means alot.
Insurer: Trupanion Canada
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Helpful clear n compassionate
Helpful, clear n compassionate
Insurer: Trupanion
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Hassle free
I am very happy with Trupanion. They cover conditions as advertised with no hassle and are very pleasant to deal with.
Insurer: Trupanion
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The simplest and best pet insurance
Super easy! The policy is simple and the website answers all of the basic questions regarding the insurance. And calling the help line regarding a question more personalized to my situation was super fast and the employee who helped me was extremely helpful and prompt in answering my questions.
Insurer: Trupanion Canada
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Excellent service
Customer service was gracious and very timely. Turn around time for claims was also very quick. Very pleased with Trupanion.
Insurer: Trupanion
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Emily is helpful and showed concern for my needs and was very helpful
Emily is helpful, and showed concern for my needs and was very helpful
Insurer: Trupanion
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My service person was so very friendly and helpful.
My service person was so very friendly and helpful. Very pleasant to talk with.
Insurer: Trupanion
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Trupanion is a Great Partner for Our Cat
Our cat needed a long surgery. We were focused on her and concerns with a successful outcome. Our vet's office reached out to Trupanion on our behalf to give them the surgery details. Within days Trupanion emailed what they would cover - the majority of the costs. They are fantastic compared to our previous pet insurance. No lengthy, repeated filing of complicated paperwork. No exceedingly long delays to be reimbursed a mere fraction of the costs. Trupanion is a great partner when your pet has major medical issues.
Insurer: Trupanion
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The customer service people are excellent and once I got the hang of how pet insurance worked it seemed beneficial.
The customer service people are excellent, and once I got the hang of how pet insurance worked, it seemed beneficial.
Insurer: Trupanion
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