Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Decent Coverage and excellent customer service
I've had two recent visits to the vet. The reps who process our claim are really personable and even asked for a picture of our pet. They told us that they loved his name and it wasn't necessary but it was nice to be treated like more than a claim. They explain what is covered thoroughly, putting in a claim is not bad but I know lemonade is asking for doctor's notes when other insurance carriers are not. They also don't cover the vet consultations but at least those aren't super expensive. So far I've gotten back a good amount of my money and it's definitely building my trust with this brand.
Insurer: Lemonade
By: Lorena
They care about your pet.
They are very accommodating and caring about your pet. They work quickly as possible to settle your claim.
Insurer: Lemonade
By: Richard
Excellent Customer Service!
Excellent customer service!
Insurer: Lemonade
By: Sarah
Turning Lemons into Lemonade!
Lemonade is AWESOME! I’ve had 2 claims in the month or so since I bought my policy and both were totally covered and the claim was processed in minutes. Definitely recommend!
Insurer: Lemonade
By: Kristina
The best pet insurance!
The best pet insurance . The process to file a claim is easy and claims are paid quickly. Friendly and courteous staff.
Insurer: Lemonade
By: Ivonne
Very easy to use
Super easy to use, very friendly and easy process.
Insurer: Lemonade
By: Samantha
Great to work with!!
Just simple and easy to work with!
Insurer: Lemonade
By: Tommy
Wow...easy peasy, nice and breezy
Lemonade was so, so easy to use. It's almost too good to be true, not. The app is incredibly intuitive, the claim was refunded in less than 2 days, customer service was so easy, and the coverage for the price at Lemonade is pretty hard to argue with. I looked at probably 5 other Pet Insurance companies and so happy I went with Lemonade.
Insurer: Lemonade
By: Nate
TOTALLY WORTH IT
Lemonade Pet insurance is worth every penny spent. Making a claim is a breeze, they reimburse quickly, and the workers are very kind. 10 out of 10 would reccomend.
Insurer: Lemonade
By: Courtney
Couldn't have been a better pet insurance experience!
Lemonade made the pet insurance experience simple, fast, and straight forward. Filing a claim for a valid expense couldn't have been easier. Would highly recommend insuring through this company!
Insurer: Lemonade
By: ANdrew