Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Beware of the positive reviews, the second claim gets you.
I had initially rated Lemonade as the best insurance ever, this is because my first claim only took hours and that is when lemonade asked me to rate their insurance. However its a scam, on the second claim, it has been weeks of processing and red tape and a simple claim is not being resolved. I am being asked for more and more documents and proofs for fee i am not even asking for reimbursement. My claim is still not resolved but I did want to warn people who are looking for pet insurance, dont be swayed by the super positive reviews. Its only the 1st claim that gets resolved fast, subsequent claims seem to take forever.
Insurer: Lemonade
By: ankit
They truly care
When I first adopted Nova and was shopping different pet insurance companies I was really pleased with what I learned about Healthy Paws. 3 years and 1 new puppy later I am still using Healthy Paws and loving it. Filing claims is a breeze and their team is incredibly responsive. Nova had her first serious injury this year and after I filed the claim. The Healthy Paws team reached out to check on her. I was so touched and will continue to use Healthy Paws for Nova, Dipper, and any future dogs that join the family.
Insurer: Healthy Paws
By: Ali
Delayed claims
Every time - not just once in a while - every time I put in a claim, I get an email back saying Pet's Best is experiencing a higher volume than usual and you are sorry the claim while be delayed. If it is EVERY time, that's not an unexpected high volume issue, that's the norm. Just be honest.
Insurer: Pets Best
By: Sherry
Embrace Pet Insurance was professional, kind, efficient and very understanding
Embrace Pet Insurance was over the top with professional knowledge, help, compassion and understanding during this difficult time for Bella and myself.
Insurer: Embrace
By: Syd
The gentleman on the phone was very helpful and answered all my questions.
The gentleman on the phone was very helpful and answered all my questions.
Insurer: Trupanion Canada
By:
Great customer service
Great customer service
Insurer: Trupanion
By:
Great customer service!
Great customer service!!
Insurer: Trupanion
By:
Great phone help
Great phone help
Insurer: Trupanion
By:
Agents were ready to serve and help.
Agents were ready to serve and help. The agent explained to policy clearly
Insurer: Trupanion Canada
By: