Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Great product, just one issue
Getting detailed notes from the Vet can be a hassle and they tend to not be very proactive or follow through. You would think the invoice would be enough with the diagnosis there.
Insurer: Lemonade
By: Gregory
Great Customer Service
I was happy with the great feedback and customer service. They answered all my questions and were helpful.
Insurer: Lemonade
By: Patricia
Easy and smooth insurance claim
Easy and smooth insurance claim. Agents were friendly, helpful, and responsive.
Insurer: Lemonade
By: Huy
Great insurance. Never fails me!
Great service. Ive never had a problem with lemonade. Easy to use and chats are so helpful
Insurer: Lemonade
By: Armando
Healthy Paws Pet Insurance is the Best
Healthy Paws has taken phenomenal care for two of my golden retrievers. Recently my four year old golden tangled with a porcupine which lead to quills puncturing her lungs. The surgery was extensive and I would have struggled to afford it without Healthy Paws. Payment was prompt, email notifications were prompt, and most important when I had a question the person I worked with was kind, thorough, and got the job done immediately. Meanwhile my girl has recovered and lives another day. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Gail
Awesome Company!
I have insured my dogs with Healthy Paws since they were puppies, so for over 5 years now. They are great at processing claims in a timely manner, most simple claims are done within 24 hours!! One of my dogs recently had to undergo surgery and even that extensive claim was processed within a few days. And they covered absolutely everything needed to do the surgery plus what was needed make my dog as comfortable as possible. About a week after the surgery I received an email from Healthy Paws Customer Service asking how my dog was doing after her surgery. I thought that was such a nice gesture!! I'm a very happy customer!
Insurer: Healthy Paws
By: Catie
Wonderful company, no trying to turn down claims like some other companies with "fine print" loop holes.
Unfortunately, our dog has had some major medical issues and operations, without Healthy Paws Per Insurance we would not have been able to provide the needed medical care, which saved her life. In all the claims we sent in, not one was ever denied, claims are processed in a timely manner and they are very helpful if you have any questions. I would highly recommend Healthy Paws Insurance; we are so glad we chose them for our pet's insurance. Dave
Insurer: Healthy Paws
By: David
Exceeded my expectations.
I had owned another dog that developed severe heart issues. We were faced with huge bills to try to save him. When I got Waffles I decided to look into insurance. My vet’s office had info on Trupanion. I’ll admit to some skepticism and concerns, but I went ahead and signed up for it. My dog is only 1 year old and has been diagnosed with allergies that affect her ears and entire body. Trupanion has been wonderful. My vet files the claim and I get a notice it’s being reviewed. The last claim was paid the day after I went to the vet. This is wonderful and a big relief to me. I know I don’t have to worry whether I can take care of my dog.
Insurer: Trupanion
By: Rosalie
Emergency surgery
Excellent coverage, speedy response and consistent communication regarding payment.
Insurer: Pets Best
By: Peggy
A great pet insurance with easy claims
I enrolled my newly adopted cat with Healthy Paws after a vet tech friend recommended it, and I’m so glad I did. He started to have some health issues which meant quite a few vet visits. Eventually we had to go to a specialist and get biopsies done. Through all of this, Healthy Paws made it simple and easy to file claims and the reimbursement was very fast. They even checked in to see how my little guy was doing after he was diagnosed. Having this insurance has made navigating my cat’s health issues much less stressful.
Insurer: Healthy Paws
By: Lindsay